Play the music that comes with your mobile phone.

Play the music that comes with your mobile phone to see if it can play normally.

Clear music player data

Settings-(More)-Application Manager-Select All Music Players (Samsung Milk Music)-Clear Data.

Confirm music format

Please confirm whether the music format is supported by the player.

Download third-party music players

Please download and install a third-party music player to try. The decoding method may be different.

Restore factory settings

If not, please back up important data (contacts, text messages, photos, etc. ) and try to restore the phone to the factory settings.

Contact after-sales service

If the problem still exists, please take the purchase invoice, maintenance card and machine to the service center, and the professional after-sales engineer will help you test it.