1. Netease cloud music APP version is too low: check whether Netease cloud music APP is updated to the latest version. If the version is too low, Carplay function will not work properly. You can uninstall and reinstall Netease Cloud Music APP to ensure its normal operation.
2. Carplay function is not enabled: you need to enable Carplay function on iPhone to use it. Make sure that Carplay is connected to the iPhone and the Carplay feature is enabled, but it is not. You can enable Carplay in iPhone settings.