1, confirm whether there is any problem with the music resources, and change other music to play;

2. When playing music, compare the volume reduction of the mobile phone to eliminate the vibration of the mobile phone caused by excessive volume;

3. If listening to songs with headphones is noisy, confirm whether the earphone plug is completely inserted into the earphone hole to avoid noise caused by poor contact;

4. You can change other headphones for audition to eliminate earphone failure;

5. Check whether the speaker is blocked by dust or foreign objects, clean it with toothpicks or handle it in vivo service center;

6. Restore all settings. This operation will not delete the data in the mobile phone, but will restore all the settings in the mobile phone, including the set wallpaper, unlocking method, WiFi, default opening program, etc. Moreover, the third-party software account logged in the mobile phone needs to be logged in again;

7. If the above methods can't be recovered, you need a customer service center for testing and handling. (Address of customer service center: Go to vivo official website /vivo Mall APP-My-After-sales outlets-select provinces and cities to inquire about the address of customer service center. )