Question 1: How to quickly become friends with customers? Doing business is to be a man, especially the salespeople are in the front line and face customers every day. Communicating with customers is of great significance to sales. I have a little experience that I want to share with my friends:1}; R 1。 Treat the customer as your friend: When a customer meets a salesman, he will not treat you as a person who provides services to solve problems first. Most of his thoughts are that you will make money from him or make money through him, which should be contradictory to you. It's hard to be friends when you meet a customer for the first time. But when you meet a client, you should not be too formal, because he needs your generosity to break the deadlock when he is in conflict. You should sincerely think that he is your friend and communicate with him on an equal footing, that is, you are not blind and arrogant! Let him feel your peace of mind, which is very helpful for the product introduction and detailed understanding later. Second, grasp the time of introducing products: I usually use a topic I want to talk about after introducing products. This topic has nothing to do with work and the products I want to sell, so as to eliminate the customer's protective psychology. Learn as much as possible about his hobbies and information about his life, as well as his views on my topic. I will analyze them in detail when I come back, so as to get to know my customers as soon as possible. Third, we should have keen observation and quick response. Usually when I go to a client's office, I will quickly observe the layout and decoration of the office from the corner of my eye after entering the office, and then observe all the information you can observe when communicating with the client, such as the client's clothes and hairstyle. Of course, I will look for opportunities. I can't be distracted when clients communicate with me. I will quickly analyze what I have observed in my mind. If I see sneakers beside the table, I can judge whether he loves sports or not. If I see that the decorations in the office are all celebrity calligraphy and painting, it may also show the taste of customers. After analyzing all the information I can observe, I will have my own preliminary judgment. After introducing my products, I will casually ask some judgments about me, such as "Do you usually like sports" and so on. I ask these questions for two purposes. One is to judge his character, and people who love sports are more cheerful. The other is to have a topic with the same theme and then go deep into the topic. I once met a client for the first time and made an appointment to play ball with him at the weekend, so the feelings will naturally follow after an activity. Exercise: I suggest that it is better to engage in group activities together, because working together in the competition can make you have a tacit understanding with customers faster. Fourth, be careful, but you should know his family situation, children's situation and physical health in detail if you can't communicate with customers casually. As most salespeople know, this is a good opportunity for customers to get sick. Of course, we don't expect our customers to get sick, but we must seize the opportunity when our customers get sick. Visiting him at this time is like visiting a friend. A good relationship will be better, and his impression of you will change. I once had a client who needed leg surgery. When I went to the ward, it happened that he needed to be lifted from the hospital bed. I can only show my value if his lover can't lift it. After the client was discharged from the hospital, his feelings for me changed obviously. As for family information and children's information, it depends on whether you help his children or not, and whether you can help him do something he wants to do but doesn't, such as children going to school or tutoring. I have a friend who is weak in projects and basically has no achievements, but his project leader has a child who wants to find an English tutor. He teaches English for free every day and often communicates with leaders, resulting in tens of millions of orders for a project. Of course, not everyone has this opportunity, it depends on our intentions, because knowing this information, we can at least buy some small gifts for our customers' families. Can't it change gradually? You can't be friends with customers casually. When going out to sing and drink, always remind yourself that they are friends and respect them, but don't be too cautious. The above is my opinion. Of course, there are many ways to make friends with customers. I hope my experience can help some friends, that's my happiest thing!

Question 2: Who knows how to build a relationship with customers? Turning customers into friends Confucius said: friends are straightforward, friends forgive, and friends listen more; In the same situation, people are willing to do business with their friends. People are still willing to do business with their friends under different circumstances. "Therefore, building friends with customers is the key to successful sales! What is friendship? What kind of relationship should friends establish? Should be sincere, considerate and knowledgeable! Make what friends? How can I make friends? This should be the standard. More is to ask yourself to treat your friends sincerely, help correct mistakes, and be tolerant and understanding. At the same time, we should constantly increase our knowledge, enhance our value, be willing to share with friends and become a good sharer. The more you share, the more you get. I have a good friend. One of his greatest characteristics is that he likes to make friends and share. Treat every friend sincerely, loyally and willingly. In recent years, his enterprise has been singing all the way, and his business is getting bigger and bigger! I think this is the gene of his success! Turn customers into friends! And, I believe that in the future, he will do better and better! Turning customers into friends will make life and career better! The purpose of sales is to earn relationships, not commissions! In the process of establishing a relationship, the more you pay, the easier it is to win loyal customers and become friends, and the easier it is to achieve sales. In fact, most people don't want to do jobs that are conducive to sales!

Question 3: How to establish good friendship with customers and how to establish friendship with customers.

For business sales, every day's work must arrange a certain time to find new customers and pay a return visit to old customers. Then, how to establish a good relationship with new customers is a necessary process.

If we have nothing to do with the customer, the customer will not tell us his needs easily. In other words, only when we have established a certain relationship with customers, or customers have a certain trust in you, can we tell us their needs and we have the opportunity to recommend products. Therefore, how to build customers' trust in us is our current problem to be solved.

Establishing contact is actually to make our relationship with customers change from unfamiliar to familiar, from familiar to friends, and finally achieve good friendship.

1. From unfamiliar to familiar

When customers have very low trust in us, it is impossible to tell them what they want, and they will not buy products. Therefore, from unfamiliar to familiar is the first step to establish contact with customers.

We know that there will be many strange colleagues after entering the new company, but after a long time, everyone will naturally get familiar with it. Through my summary: the way to get familiar with customers is actually very simple, that is, to visit customers more actively. The more times you visit, the more familiar you will be with your customers and more or less increase mutual trust.

2. From familiarity to friends

From familiarity to friendship is an important process, and it is also a further promotion of customers' trust in us. Imagine, what kind of people will become friends? Quite simply, people with the same interests are the easiest to become friends. Therefore, to become friends with customers, we must find out our common interests and hobbies, cultivate friendship with customers from hobbies and increase their trust.

* * * The same interests can make us customers' friends, which is also the goal pursued by all Yi Tu service specialists.

3. Become friendly and help each other in the same boat.

Developing the relationship with customers is to help each other in the same boat and always consider problems from each other's perspective.

Therefore, the purpose of establishing contact is to continuously enhance the mutual trust between salespeople and customers, so as to continuously improve the relationship ―― from unfamiliar to familiar, to friends, to friendship. I appeal to all employees in Yi Tu to establish good relations with our customers.

Question 4: How to turn your customers into friends? First, don't make it difficult for customers to discuss cooperation and projects. We must pay attention to the period. When times are bad, good cooperation will be destroyed. When customers are in trouble, they must be considerate of others and not embarrass them. For example, he is very busy, and he thinks it is inappropriate or impossible to do that. You should stop your request at once and tell him that you are grateful to him anyway. Your understanding will make him feel sorry, even guilty, and he won't forget to make it up to you next time. You won't be forced to lose the opportunity to continue to associate with this customer in the future. Second, for the sake of customers, we must pursue a win-win situation when cooperating with customers, especially to let customers and superiors do a beautiful job. We work for the company and hope to make achievements. Others also work for the unit, and he also hopes to do things beautifully. Therefore, when we cooperate, we should be careful not to sell useless or unwanted things to customers, not to let customers spend extra money, to minimize unnecessary expenses of customers, and customers will also save your investment. Third, respect customers. Everyone needs respect and recognition from others. We must thank our customers for their cooperation and express your gratitude to them. For customers' mistakes or even negligence, you should show your tolerance, not blame, and immediately discuss with the research to find out remedial measures and solutions. In this way, your customers will appreciate you from the heart. Fourth, abide by principles. A person who abides by principles will win the respect and trust of customers. Meeting a need is not unconditional, but must be met under certain principles. Only in this way can customers have reason to believe that you have followed certain principles when recommending products to them, and they can cooperate and communicate with you with confidence. For example, it is acceptable to increase some services and training appropriately, but the requirements that harm the interests of the company, customers and even others must not be agreed. Because when you can harm the interests of the company or others in front of customers, they will worry that their own interests will also be threatened. 5. Do more things than sales. For example, I have a client looking for the leader of the Education Commission, and I can't find a good opportunity. If I know him, I will introduce him if I have another chance. For example, they need some information, and when they can't get it, I will help them get it. Even if they encounter some difficulties in life, as long as I know I can do it again, I will definitely help them. In this way, my relationship with customers is no longer a cooperative relationship, but more a friend relationship. In this way, they will definitely think of me first when they get the chance. 6. Ask for a friend's recommendation. If you master and freely use the above skills, you will win the reputation of customers and friends, and your friends will recommend you among most of his peers. Then your business is like an atomic bomb, which will expand rapidly in the industry. You have reached the highest level of business, and let customers come to you on their own initiative. 7. Don't neglect to make every business have a happy ending. All the work has been done, and your cooperation with customers has come to an end. Is it over? Perhaps this is the way most salespeople handle it, but it turns out to be a huge mistake. In fact, the closure of this business is the best time to create the next opportunity. Don't forget to send some suitable small gifts to your customers. If the business benefits are really good, it is best to give customers some unexpected benefits. Let every business have a happy ending, which will bring you no less benefits than developing a new customer. The reasons are as follows: if your previous work is not ready, the cooperation may not be satisfactory, and you can achieve this goal well at this time. If the previous cooperation may be unsatisfactory, this is a good remedy. Because most people think that since the cooperation is over, our relationship with our customers will naturally end, so they will immediately upgrade you from a cooperative relationship to a friend relationship by thanking you for nothing in return. Then you won't run away next time there is demand. It's all yours.

Question 5: How to become friends with my clients is a long story. After the first communication, I can collect his information in small talk, such as birthday, work, income, hobbies, family and so on. If I have the other person's WeChat, I can also look at what his circle of friends sends every day, so that I can make a judgment, talk to my customers more about topics he is interested in, and make a phone call or send a small red envelope on my birthday. This will greatly enhance the feelings between you. If you have never met a customer, you can only use WeChat or other social platforms. In this case, you can go to a live broadcast room called "Marketing Art of War" on the live broadcast platform of Qian Chat, and learn some practical skills and apply them to practical work, hoping to help you.

Question 6: How can we become friends with customers? Communicate with new customers you don't know. Strangers are just friends you haven't met yet, and you are just a blank sheet of paper in their minds. You can start from a brand-new starting point. You created 1. Always friendly. Just like your previous life, most people are looking for their own lucky moments, hoping to find a door to a better life. Say hello to people from the beginning, keep a friendly attitude, and strive to cultivate an attitude of always being gentle with others. The more courteous you are, the better your luck. 2. Make greeting others a part of your life, but respect others' private space. If you learn to greet people often, it won't be difficult to talk to them. Respecting their personal space will make them feel that you respect them. All you need is practice.

Question 7: How can we become friends with customers? Some people engaged in marketing may never be able to tell customers from friends.

Some customers can only be customers and never be friends, while some friends can only be friends and never be customers.

If I just answer your question, it will be very simple. At first you treat your prospective customer as a friend, and then you develop him into your real customer. If so, every customer of yours is your friend. Thank you. If there is an opportunity, we can talk about the difference between friends and customers. This will help you make customers your friends. )

Question 8: How to make friends with customers? As long as you can show your mind to the customer, introduce the most favorable scheme, and make them feel that you are helping him instead of trying to please him in order to negotiate a project, then he will be happy to make friends with you.

Question 9: How to have a good relationship with customers? Doing business is dealing with people, and customers are different types of people! So how do you get along with different types of people? How to turn customers into your friends? In fact, as long as you master four words and use them flexibly, you can establish a certain relationship with anyone in a short time. These four words are-do what you like! As the saying goes: I am afraid that the leader will want nothing, and I am afraid that the leader will have no hobbies! That's what I'm saying.

Everyone has hobbies, some people may like sports, some people like playing mahjong, and some people like traveling! As long as he has hobbies, it means that his hobbies are his weaknesses! You can use his hobby to carry out public relations with him. For example, if you find a client likes playing tennis, you can talk to him about tennis. Is your favorite tennis player Agassi or Federer? Talk about Kuva and Sharapova! At this time, he will think that you two have the same hobbies, and he will regard you as one of his own or even a confidant! If your tennis level is higher than his, he is willing to play with you often. After a long time, your relationship will naturally be very close!

A salesman of our company in Ningxia has done a very good job in this respect. When he learned that the boss of a company likes playing badminton, he went to learn badminton and invited a professional coach to teach him. Then he met the boss "accidentally" in the place where he often played. He was surprised when the boss found that his badminton level was quite high. On the other hand, I often ask him to play ball. Over time, he has a good relationship with his boss! Everyone in the boss's company knows that when he and his boss often play together, they never feel sorry for him in the process of signing the bill! Later, he also led most middle and senior leaders of this company to play badminton. In this way, he has a very good relationship with this company through badminton!

In the client's office, everyone is talking about work. After all, in the office, everyone feels more formal! And how much work can you talk about when you go to a client? Outside the office, it's different. At this time, everyone can put down and talk about some light topics. When he gets familiar with it, he will also tell you something about the company, such as what new projects are to be launched recently and what personnel changes are there, which you can't get in the office.

Doing what you like seems simple, but it's harder to do! Because it requires a lot of salespeople! You must be an all-rounder, know everything and be proficient! You should study more and read more books at ordinary times! Keep abreast of all kinds of information! As long as customers like what you have learned, you can not only increase your knowledge, but also cultivate your various abilities. Why not?

When you don't know the customer well, he won't come out when you ask him out for dinner, especially the boss of the company and the leader of key departments. There are many people who invite them to dinner at ordinary times, and they may be tired of eating all kinds of delicacies. You can't interest them at all by asking him out to dinner! And now people pay more attention to health and diet. It is better to invite him to exercise than to invite him to dinner. Isn't it a popular saying now-it's better to invite customers to dinner than to sweat!

There is another way to have a good relationship with customers, and that is to go to customers often! Customers go to work, you go to work, customers leave work, and you report every day just like working in their company! You must have a thick skin. Under normal circumstances, customers will not drive you away! If you have nothing to do, go to various departments, visit them, see who is more free and chat with them. When they are all busy, you can find a place to sit down and read the newspaper by yourself! You can also do them a little favor, such as helping to copy documents and serving tea and water! Be sure to pull your face down! After a long time, customers will be familiar with you! Remember which company you are and what you do. At the same time, customers will be moved by your dedication! When customers have lunch or work late, you can casually say: Let's go to dinner together! Anyway, the client wants to eat.

Frequent visits to the client company can not only familiarize customers with you, but also obtain important information such as the organizational structure, decision-making chain and internal interpersonal relationship of the client company. This information will be very helpful for you to sign the bill in the future. You can also learn about the customer's family, such as where the customer lives, family members and so on. This information is also very important for you to use what method to public relations customers in the future!

Going often won't cost you a lot of money, but it can also reduce your business ... >>