The relationship between the police and the people is one of the most basic social relations, an important goal and content of the construction of the public security team, an important prerequisite and guarantee for the construction of the public security team and an important foundation for building a harmonious society. Under the new situation of social diversification, all kinds of contradictions are complicated, contradictions among the people and contradictions between ourselves and the enemy are prominent, and the unfavorable factors affecting the relationship between the police and the people are increasing. It is of great practical and far-reaching historical significance to carefully analyze and gradually eliminate the unfavorable factors affecting the relationship between the police and the people and strive to improve the satisfaction of the masses with the police, so as to strengthen the construction of the public security team, close the relationship between the police and the people and promote the overall situation of social stability. First, the main performance that affects the relationship between the police and the people (1) The people's trust in the public security organs and the police has declined. In some areas, people do not take the initiative to report and complain to the public security organs when they see illegal and criminal acts or they have been illegally infringed, and adopt an attitude of appeasement, or actively seek some illegal ways to solve them in society, such as "settling" with friends and "reconciling" with criminals. In the process of public security organs' investigation and solving crimes, some people know nothing about it. Driven by economic interests, individuals negotiate with the public security organs to provide information of little value and ask the public security organs to give them a large "reward", otherwise they refuse to provide information. In some local police stations, police officers visited their jurisdictions, and some people refused to open the door to the police, refused to enter the house, which was not good for them and refused to answer questions about the police. In some areas, when relatives and friends are found to have committed illegal and criminal acts, they adopt a conniving and shielding attitude, skillfully deal with public security organs, passively resist, or try their best to get rid of them through the back door, dreaming of escaping the punishment of the law. (2) The public's criticism and censure of the police has increased. Some people who don't know the truth are deliberately bewitched and incited by people who have been dealt with by public security organs, and often show their dissatisfaction with the police in street talks. For the bad behavior that happened to individual policemen, it is infinitely exaggerated, covering up the whole, and even going online. Using convenient media such as the Internet and mobile phones to distort the facts of some cases, illegally spreading hype, and taking advantage of the preconceived characteristics of the media, it has caused adverse effects on public security organs and fallen into a passive situation. (3) The enthusiasm of the masses to participate in maintaining social order is weakening day by day. Recently, affected by the global financial crisis, cases of infringement of social property are on the rise, and the situation of comprehensive management of social security is becoming increasingly severe. With the impact of economic tide, people's enthusiasm for pursuing material benefits is growing. Some people pay attention to their own value interests, pay attention to the acquisition of personal vested interests, lack the awareness of caring for and participating in social stability, and the concept of legal system is weakening day by day. He thinks that maintaining law and order is a matter for the police, not for himself. When the police cracked down on crime, they took a cold look. Few people dare to stand up and help the police to stop crime. Once the property is stolen and its own safety is threatened, the first thing that comes to mind is the people's police. If the police do not handle it properly, they will complain about their incompetence, or complain about others and hate society. (4) When the police handle cases, the resistance is increasing. In daily work and life, more and more people seek to dredge or deliberately make things difficult for the police's law enforcement behavior, while fewer and fewer people understand, support and actively cooperate. These people think that human feelings, relationships, feelings and even money can dissolve the legal provisions to a certain extent when the police handle cases and enforce the law. These people overestimate the police's discretion and think that the police are human beings and secular desires, and the methods of moving feelings, contacts and money will definitely work. Faced with these sugar-coated cannonballs, some weak-willed policemen are unstable, and their purposes and concepts are shaken, which gives criminals an opportunity to trample on the authority of the law to a certain extent and makes the law lose its due strength and dignity. At the same time, it hurts the feelings of most people and reduces the prestige of the police. Due to human interference, some simple cases have become complicated and normal law enforcement has been mystified. Some people always think that the police operate behind the scenes in law enforcement cases, which makes the people have to go through the back door to do what they should normally do, which blurs the normal relationship between the police and the people to some extent. Second, the unfavorable factors affecting the relationship between the police and the people (1) The increase of social contradictions has affected the relationship between the police and the people to a certain extent. According to the statistics of the World Food and Agriculture Organization, affected by the financial crisis, 654.38+0.2 billion people around the world are starving this year. As the largest developing country in the world, China still has 48 million people living below the poverty line. At present, China is in a critical period of economic development and social transformation, and various contradictions in economic operation have intensified, contradictions among the people have become prominent, and various new social contradictions have intensified; Various cult organizations and reactionary forces at home and abroad have stepped up their subversive activities against China. Especially affected by the global financial crisis, mass incidents caused by contradictions among the people and various interests are increasing and spreading; Social contradictions caused by the gap between the rich and the poor, the gap between urban and rural areas, social security, unfair distribution and employment are increasing day by day; Mass incidents caused by house demolition, land expropriation, enterprise bankruptcy and restructuring, and environmental pollution are constantly emerging. In the event of conflicts and mass incidents, the public security organs, as a new force to maintain stability, bear the brunt and are directly pushed to the "front line" or "front line", which is at the forefront of contradictions in full view, which gives the police a very big problem. If it is handled well, the government, the masses and the society are all happy. A little carelessness, the emotional masses will inevitably have excessive behavior, making it difficult for the police to maintain order to ride a tiger and face a dilemma. They can only act as "scapegoats" and "punching bags" for these petitioners to vent their dissatisfaction. They must also "strike back and scold them back" and bear the burden of humiliation. We should not only earnestly persuade, but also understand the legal provisions and the true feelings, and we must never let the relationship between the police and the people be affected. Some people regard this forbearance of the police as weakness, which leads to excessive behavior. If handled according to law, it will easily lead to further expansion of the situation and sudden tension between the police and the people. It can be said that in some parts of the country, mass incidents caused by mass petitions have become an important factor affecting the relationship between the police and the people. (2) The quality of the team is uneven, and the overall image needs to be improved. In recent years, the public security system has successively launched the Year of Team Image Construction, and put forward a series of basic ideas of "consolidating ideological foundation, solving outstanding problems, strengthening team management, changing police style, establishing a good image and promoting various work"; Improvement measures have been formulated, the team has been regularized, and the satisfaction of the masses has been greatly improved. However, due to the contradiction between the serious shortage of police force in real work and the increasingly severe social situation, some coordinators have been recruited in various regions to varying degrees. This has indeed alleviated the relative shortage of personnel to a certain extent, and also eased the pressure of social employment. But most of these people are enriched to the front line or service window and deal directly with the masses. Because most assistant managers have low education level, low quality and lack of professional training, their management service level cannot keep up with the objective situation of development. According to estimates, the average age of the police in the ranks has reached 47.5 years old. Due to long-term overwork, the health condition is not optimistic, and the ability to work and serve is limited to some extent. Because of their busy work, they have little time to study, so the knowledge update of police officers and coordinators is very slow, and they can only cope with the social management form in the era of knowledge explosion, far from the essence, depth and penetration of learning and applying law, and can only stay on the surface of a few commonly used terms. Some only write fines and have no interest in learning other cultural knowledge; At work, individual assistants have a bad attitude, correct violations, do not salute or salute up to standard, speak in an uncivilized way, speak "cold, hard and horizontal", and lack patience and meticulous explanations for the illegal acts of the masses; Some law enforcement is unfair, causing adverse effects among the masses, and so on. If their own quality is not high, it is difficult to improve the standardization level of law enforcement and service quality. Faced with the objective situation of less police force, large territory and complicated traffic security situation, there has been a passive situation that is unable to cope with it, which has led to a relative decline in law enforcement and service quality and affected people's satisfaction with public security organs. (3) the concept of purpose is not strong, and the measures to facilitate the people and benefit the people are not in place. Serving the people is never an abstract and empty slogan, but a concrete and vivid practice. At the beginning of this century, the whole country set off an upsurge of learning Jinan traffic police. Jinan traffic police became an example for the whole country at that time because it handled the relationship between strict law enforcement and enthusiastic service. Put serving the people in daily management, promote management with service, and reflect enthusiastic service from management. Jinan traffic police left precious spiritual wealth to the national public security front. By studying Jinan traffic police, the consciousness and level of serving the people have been greatly improved, and the satisfaction of the masses with the public security organs has been further improved. However, restricted by the development of the times, some measures introduced by the local public security organs at that time still continue to apply today, and some are outdated. For example, at that time, most people traveled by bike, and the traffic police on duty mainly sat on duty and stood guard at fixed points. Convenient bicycles, pumps and rain gear are installed in the sentry box. Nowadays, all kinds of cars have entered thousands of households, and the traffic patrol has also removed the watchtower and changed to a network management mode combining fixed-point guard and driving police car patrol. On the basis of the original convenience service, the measures and projects that need to be provided have changed. On the basis of previous convenience tools, patrol cars have added repair tools, air pumps, and rescue equipment for vehicles in trouble. With the change of the times, public security organs should adapt to the pulse of development and constantly introduce new measures to facilitate the people and benefit the people. In practical work, public security organs should adapt to the needs of the rapid development of the objective situation and maintain measures to facilitate the people and benefit the people beyond the development of the objective situation. It should be pointed out that due to the nature and characteristics of the work of public security organs, it is decided that serving the people should be based on their own duties, reality, long-term, social and various management and law enforcement work. Practice has proved that the public security organs talk about service without management, which is water without a source and a tree without a root. This point should be highly valued by the public security organs. With the development of the situation, decadent western ideas are always eroding the hearts of some weak-willed people. Money worship and hedonism brought by market economy constantly impact the world outlook and outlook on life of a few policemen and distort their values. Some policemen's ideals and beliefs are shaken, their aims and concepts are gradually diluted, and their privileged thoughts still exist. Individual law enforcement officers abuse the power of law enforcement, "eat, take, card and want" and abuse power for personal gain. There are still some phenomena in the ranks, such as irregular law enforcement by police officers, inadequate service to the masses, and "cold, hard, horizontal and pushing" complaints to the masses; Some policemen turn a deaf ear to the sufferings of the masses, do not go deep into the masses in their work, and cannot solve some practical difficulties for the masses. All these have affected the image of the police themselves to varying degrees, hurt the feelings of the masses and alienated the relationship between the police and the people. Third, do a good job in mass work and build a harmonious relationship between the police and the people. The relationship between the police and the people directly reflects the relationship between the state power and the people, and is directly related to the stability and development of society. If the relationship between the police and the people is not harmonious and the contradiction between the police and the people cannot be solved in time, then it is impossible to build a harmonious society smoothly. Therefore, the relationship between the police and the people is the basis of building a harmonious society. (a) establish and improve the long-term mechanism of "big visit", listen to people's voices, visit people's feelings and understand people's feelings. At the beginning of 2009, millions of policemen across the country went deep into the grass roots, reality and the masses, entered the countryside, communities, enterprises and families, sent peace, laws and services to send warm, listened to people's voices, visited people's feelings, observed people's feelings, dispelled people's worries and solved people's difficulties, which was welcomed and praised by the people and all walks of life. It can be said that the practice of "big visit" to love the people has enhanced the feelings between the public security police and the people, narrowed the distance between the public security organs and the people, established and improved the long-term mechanism of visiting the people, effectively improved the ability and level of doing mass work, and brought many new experiences and inspirations. The "big visit" activity is the eternal theme of public security work, and it is something that the public security police can't finish all their lives. It is necessary to sum up the experience gained during the visit, strive to turn temporary measures into long-term policies, and turn visiting, contacting and serving the masses into the conscious behavior of the police. From the perspective of the people's public security for the people, the police are forgetful without the masses, and indifference to the safety and suffering of the masses is deterioration. We should be good at using new media such as the Internet, keep abreast of the new demands and expectations of the masses for public security organs, carefully understand and master some social conditions and public opinions, do a good job in feedback and reporting and registration, and be a good staff and assistant for political and legal organs to contact the masses. To continuously improve all the work, we should regard visiting the masses as the basic working method, strive to improve the rate of seeing the police, managing affairs and collecting information, and strive to realize the normalization and institutionalization of visiting the masses. At the same time, it is necessary to establish and improve the typical commendation mechanism for loving the people's practice activities, and further create a good atmosphere of harmony between the police and the people. We should be good at cultivating a group of typical people who love the people, encourage the police to take root in the grassroots and serve the masses, and form a good style of investigation and research. With the help of the news media, we will publicize the advanced models of loving the people with great fanfare, give both material and spiritual rewards, expand the influence and appeal of the models, constantly improve the credibility and affinity of public security organs, and strive to create a harmonious atmosphere in which the police love the people, the people support the police and the police and the people are harmonious. (two) vigorously promote new measures to facilitate the people, improve services and promote harmony. First, the public security organs should take the opportunity of the "big visit" activities of the public security police to go deep into communities, streets and neighborhood committees, fully grasp the real living conditions and practical difficulties faced by returning migrant workers, college students and needy residents in their jurisdictions, and pay special attention to collecting dynamic employment information. After sorting and summarizing, it will be notified to the party Committee and government, the labor bureau, the industrial and commercial bureau and other units to provide a basis for the party Committee and government to solve the employment problem. Second, conscientiously perform the functions of public security organs, and open up a "green channel" in household registration management, driver's license, passport, administrative examination and approval matters, so as to facilitate people to apply for permits and take photos. The transportation department should open up a "green channel" for the transportation vehicles of agricultural products, fresh fish, vegetables and other agricultural and sideline products to ensure the smooth transportation of vehicles. At the same time, the traffic police should give priority to criticism and education for some minor violations of motor vehicles, without fines or detention, and release them in time after education. On the basis of deepening the "big visit" activities, actively do good things, do practical things and solve difficult problems for the masses; Set up a column of "Love the People Hotline" in news media such as FM radio, TV station, Internet and newspapers. At the same time, we will use street public service advertisements, billboards, light boxes and publicity windows of communities and villages to timely release all kinds of police information, recent law enforcement trends, road traffic conditions, bad weather forecasts, case releases, etc., and expand the space and scope of serving the people. Public security traffic management departments should closely focus on the main line of benefiting the people and the people, adhere to the working concept of "taking the lead and changing management into service", actively promote public security traffic management, effectively reduce and prevent the occurrence of serious road traffic accidents, creatively carry out traffic safety management, meet the traffic needs of the masses to the greatest extent, give full play to the efficiency of facilitating the people, benefiting the people and benefiting the people, and actively build a standardized team with zero violations and zero complaints. In daily work, the public security vehicle management department should constantly introduce new measures to facilitate the people and benefit the people. It is necessary to resolutely implement the spirit of the ten convenience measures issued by the Ministry of Public Security, publicize the job responsibilities of each post according to law, set up a supervision and reporting telephone number, handle business openly and transparently, and hold regular "police camp open days" to let the people know and care about the vehicle management business, and always embody the concept of humanized vehicle management service. At the same time, the first inquiry system and "one-stop" service, delayed service and wrong time service should be implemented, and standardization construction should be strengthened to promote the harmonious development of police-people relations. (3) Starting from trivial matters and things around us, improving the relationship between the police and the people with true feelings and a good image. In this year's large-scale public security police visit, the police started from the small things that the people care about, and let the police enter the people's homes, say what the people say and do what the people do. Not only resolve contradictions, but also enhance feelings; The work has been carried out and the problem has been solved. In the practice of loving the people, the police "don't do it for the sake of small things", start from the things around them and do practical things and do good things for the people in a down-to-earth manner. Adjust some "small disputes" for the people, do some "small things", handle some "small cases", eliminate some "small hidden dangers" and solve some "small problems". Step by step, the spring breeze melts the rain, moistens things quietly, and warms people's hearts from bit by bit. The police learn to make friends with the people, talk more, listen to the truth, care for each other, narrow the ideological gap with the people, change one-way communication into two-way communication, and make it regular and institutionalized. Practice has fully proved that this working method is worth popularizing in the future and writing a book. To improve the relationship between the police and the people, it is necessary to create a good image of the police. The good image of the police comes from the regularization of the team. Every policeman should bear in mind that his words and deeds represent the image of the country and the government, directly safeguarding the relationship between the police and the people and safeguarding the ruling foundation of the party. Public security organs at all levels should closely focus on infrastructure construction, take "ensuring growth, people's livelihood and stability" as the goal, pay attention to education and training, improve the management mechanism, ask for police force from science and technology and information construction, and further improve the comprehensive quality and combat effectiveness of the public security team. To sum up, the relationship between the police and the people is basically in a relatively stable and good state. The public security organs have promoted the development of the relationship between the police and the people through a series of activities. However, we should also be soberly aware that today's police-civilian relations are mostly in the stage of cultivating and exchanging trust. In order to truly establish a benign interactive relationship between the police and the people, our police work should also establish a daily communication mechanism with the masses, and further promote the harmony and intimacy of the relationship between the police and the people with new working methods and methods. (Xu Weiguo)