? Work summary 1

Monday: Market and Performance Analysis Day

Analysis: The week falls on Monday, which is also the lightest day of the week, so it is best to arrange basic market adjustment work and data analysis work on this day. Make an action plan through market survey and data analysis to prepare for the arrival of the weekly peak.

Key points:

1. Analyze the sales and gross profit by department (compare this week with last week/compare this week with the same period), and analyze the rise and fall, especially the reasons for the decline of sales in a single day;

2. Check the completion of last week's work plan and arrange this week's work plan;

3. Each store can arrange the analysis content according to the store situation;

4. The market price every Monday (competitors' commodity prices and market prices, items that our store lacks).

Tuesday: Learning Day

Analysis: Tuesday is also a light day in every week. On this day, the human resources department can arrange all staff to study and implement the company's various rules and regulations, process standards and corporate culture.

Requirements: study for more than one hour, and make training records. The main contents of study are:

1. Employee manual/management system

2. Work flow

3. Service etiquette

4. Business skills: receiving goods, replenishing goods, displaying market, analyzing sales, selecting goods, on-site promotion, cashier skills, service skills, fire safety management, art inventory, etc.

5. Exchange of experience

6. Weekly meeting at 8: 3 every Tuesday (each department reports last week's summary and next week's plan);

Wednesday: Deep Cleaning Day

Analysis: Wednesday is the most critical day of the week, so we should do all the preparations before the sales peak, such as ordering, arrival, display and sanitation.

Requirements:

1. Cleaning inspection:

Floor, wall, doors and windows, equipment, desktop, dead corner and personal hygiene image (work clothes, etc.) in areas such as goods/shelves/warehouses/receiving areas/cashier areas/service desks/offices/corridors/toilets.

two: display, four basic points:

don't turn upside down; Can stand up and down;

small left, big right, low to high; Price-marked goods should be aimed at;

six unifications:

height unification, color unification, packaging unification,

dividing line unification, price tag unification and props unification.

Eight straight lines:

A line is placed on the warehouse board; The height of the end frame is one line; A line at the four corners of the heap; A line is opened in the carton;

display a line in front; Vertical line up and down; Arrange a line in the direction; Signs mark a line

Inspection points of goods display:

1. Whether there are vacancies in the display area

2. Whether the original goods are moved out first (first in first out)

3. Whether the dividing line is clear

4. Whether the packaging of goods is neat and attractive

5. Whether it is easy to get goods. It is also easy to put back (whether it is safe)

6. Whether the division between commodity groups and commodity departments is correct

7. Whether the distribution map of commodities is correct and easy to see

8. Whether the commodities on the top of each floor are too high

9. Whether there is dust or impurities on the commodities

1. Whether the prices of commodities are obvious

11. Whether the commodities are covered. Is it obvious?

12 Whether the commodity price tag is complete, whether the commodity corresponds to the price tag, and whether the price tag is facing the customer

13. Whether the promotional commodities are displayed on the layout

Thursday: Inspection Day for Missing Goods

Analysis: Thursday's work focuses on monitoring the missing goods of the best-selling commodities, and conducting in-depth inspection on the responsible persons of all departments to ensure that the layout is neatly displayed and the inventory is sufficient.

requirements:

1. The shortage of Class A goods must be checked daily

2. Whether there is any goods that have not arrived

3. Whether the order is timely. Reasons and responsibilities for tracking down overdue orders

4. Whether the order quantity is accurate

5. Whether the shortage and out-of-stock items are implemented according to the standard: price tag, location

6. Whether the shortage and out-of-stock items are tracked

Friday: warehouse inspection day

Requirements:

1. It is forbidden to fail to deliver the goods

2. The goods are placed according to categories. Set up a classification board

3. Set up a loss reporting area/return area, and the goods reported for loss every month must be disposed of before inventory

4. The goods must be stored off the ground

5. It is forbidden to store bulk cargo, and the cartons must be sealed

6. The inventory list must be affixed

7. It is clean and tidy without paper scraps. Access is unobstructed

Saturday and Sunday: customer service promotion day

Requirements: all sales are the main thing

1. Stacks and rows must be fully displayed

2. The sales promotion atmosphere in the store must be strong

3. The cashier area should abide by it? The five-person principle?

4. It is forbidden to block the passage

5. Shopping carts and shopping baskets are recycled in time

6. Summary of timely recycling of orphan goods 2. Review of work in one week

(1) Do your job with all your strength despite hardships

With the help of the company leaders' reasonable arrangement of posts and colleagues, I quickly mastered the work business.

He is currently the group leader of Maersk system operation and participated in the management of Sanyun warehouse, and has successfully completed the system operation of 1 tickets entering the warehouse in Maersk warehouse so far; Complete the drawing of the flow chart of Maersk warehouse in and out; Organize employees to carry out Maersk system training; Complete the verification and modification of dimensional differences left over from Maersk system history; Draw a plane sketch of Sanyun warehouse; Participate in the audit inventory of Samsonite, etc. Can accurately and timely coordinate with customers to deal with abnormal situations, can better handle all kinds of work details and obey the work arrangements and management systems of superiors and companies.

(2) Understanding of one's own job

1. Understanding of warehouses: Familiar with the basic situation of Maersk and Sanyun warehouses, including warehouse storage areas, shelves and goods placement;

2. Understanding of the process: Familiar with the operation process and system process of Maersk warehouse, and the operation process and system process of Sanyun warehouse; Qc process; Operation flow of value-added services; Exception handling flow; Inventory process, etc.

3. Understanding of management: familiar with 5s management; Warehouse safety management; Reservoir planning; Placement of goods; Cost saving; Personnel arrangement, etc.;

4. Understanding of responsibilities: I understand the importance of the team; The importance of reasonable arrangement of work and ensuring efficiency; Better coordinate the work of this group of personnel and ensure accuracy; Be responsible for the work and be able to finish it smoothly on time.

second, a few superficial experiences

(a) efficient service, do a good job in customer service

our job is to serve, and serving customers is the main theme of our survival. Only by doing a good job in customer service has we been recognized by customers. Customers will truly agree with us. I can provide efficient service. I patiently explain and solve the telephone inquiries of customers of overseas study network, and all the questions and needs mentioned by customers can be answered and solved in time.

(2) Professional learning is the source of motivation for doing a good job

What is the value of our work? Is in the work, get continuous improvement, and constantly learn to make progress. If we are willing to lag behind, then our value will drop again and again until we can't recognize ourselves. Professional study, so that our practical operation is supported by theory, theoretical knowledge is verified by practical operation, and continuous improvement and progress are the real value of our work. The mastery of the point, the development of the line and the expansion of the interwoven surface enable them to cover a larger field and continuously improve themselves in all aspects.

(3) change according to the situation, follow the trend, and do my best to be myself

In various emergencies and emergencies, I quickly changed my mind, identified my work orientation, and actively discussed improvement methods with my colleagues. Discuss the problems in the process of work. I humbly ask other experienced colleagues for advice about some things I don't understand professionally. The fundamental point is to do my own job well. ? Difficult things in the world must begin with easy things; The world's major events must precede the details? Start with simple things and start with details.

today, when the era of refined management has quietly arrived, if you want to make great achievements, you must pay attention to details when you do great things. Only by starting from the grassroots, building a stable root, not being arrogant and impetuous, and only when impetuousness is replaced by solidity and impulse is convinced by reason, can success meet us unexpectedly. (4) Being conscientious and responsible is a powerful guarantee for doing a good job. Every job in your hand is done for yourself. When you serve others, you get not only the remuneration for your work, but also technical training, quality improvement and reputation improvement.

Life will always return to everyone, whether it is honor or wealth, provided that you change your thinking and understanding, and strive to cultivate your conscientious work spirit. Our own irresponsibility often leads to the loss and dissatisfaction of others. We should understand that the salary we get every month is not given by the company or the customers, but the wealth that every conscientious colleague around us is creating for you.

(5) Mentality determines everything

The judgment of environment and self determines our behavior. I think all job changes first come from the change of thinking. Doubt, complaint, indifference and laziness in thought are fatal to work. Knowing that work is your own business won't lead to lazy thoughts.

III. Existing problems and personal work plan

During this week's work, with the help of company leaders and colleagues, through their own efforts, they quickly became familiar with and successfully completed the work specified in the post, which also made customers have a high evaluation of themselves. However, it is only limited to the current job, and it is almost blank for other businesses and processes of the company. The lms system of the company has not been deeply understood and recognized, and there is also a great shortage of logistics professional knowledge.

in order to adapt to the new situation and plan new development, I am determined to carry forward my achievements, overcome my shortcomings, strengthen my study and work hard in my future work, and do a good job in marketing for the new year. Determined to do well in the following aspects:

(1) study with an open mind and strive to make new breakthroughs in improving their professional quality;

Make a study plan to keep pace with the times, and study and summarize carefully every morning. Of course, we should not only learn from books, but also learn the truth of being a man and the methods of dealing with the world, constantly enhance our ability to serve customers, enhance our ability to communicate with customers, and enhance our ability to solve customer problems, so as to become a better employee with comprehensive quality. Strengthen ideological understanding and apply what you have learned.

(2) strengthen the study of logistics management and supply chain management knowledge, and constantly apply this knowledge in the work, so as to combine theory with practice and constantly find problems in the work, so that you and the company can make progress together.

(3) set goals and do not compromise;

(4) think boldly, carefully verify, and strive to do better;

in the future, I will make efforts to improve, make a personal work plan and strive for better results. In order to further do a good job and lay a good foundation for us to move towards the advanced level of the industry, we actively participated in departmental training, and the training has achieved good results from the current situation. These trainings not only improve skills, but also promote everyone's enthusiasm for learning. When the training skills are applied to the work, the work becomes no longer boring.

With the continuous expansion, standardization and perfection of the company, it can be expected that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be wider. Therefore, I will study harder, improve my quality and skills and adapt to the development requirements of the company. Work Summary III < P > Time flies, and I have been in this position for a week. Generally speaking, the performance made now is not very good, but it can be said that it is in the past, and of course, it will not be proud. Although I'm new to this position, I believe everyone is doing online sales, but the industry is different. Before, online chatting was also considered as sales. QQ chatting and making friends was to sell yourself to strangers, and then friendship began. This is actually a kind of online sales. Because you sell products, you often start selling yourself.

So last week's work was mainly to start adjusting myself. After all, the job position is different and the sales methods are different. Communicating with customers you can't meet is actually a big adjustment, because you can't figure out what customers are thinking. Seeing his expression, I don't know his psychological changes, so sometimes what I can figure out is the words the customer calls and the speed, and then I begin to understand his inner changes, whether I am interested in this product or not, and whether I want to buy it.

excellent online sales can understand the psychological changes of customers. I lack too much in this respect. So now, we should put a good attitude, adjust our emotions, and actively face all the challenges brought by this work.

It's been raining a lot recently. Maybe it's to prepare for the next summer heat. The weekly work summary in July is a new beginning of online sales, and the following work is more challenging and more faced. Of course there will be more gains.

summary and plan of sales work for one week

I have been working as a furniture shopping guide in the shopping mall since June, and I have been working in the shopping mall for one year and six months in a blink of an eye. In a blink of an eye, I have gained a lot from my work in the first half of this year, which can be summarized as follows:

First, we treat all customers who enter the store as our relatives and friends.

this is my furniture shopping guide's working skill about mentality. Imagine how we will accept our relatives, friends or friends when they come in to buy their own furniture. Facing customers with such an intimate attitude, customers will still feel cordial.

second, pay attention to customers and sincerely praise them.

Sincerely praising customers is also an important skill in shopping guide work. Sincerely praising customers can also increase sales, not only improve sales, but also make shopping guides and shopping malls form a good impression among customers.

thirdly, the skills of using the calculator in the quotation process.

the newspaper of the furniture shopping guide