1. Prepare a computer or other equipment that supports video calling, and ensure that available video calling software, such as Skype, Zoom and WeChat, has been installed on the equipment.
2. Choose video calling software, create a special account for customer service, ensure that the account information and settings are safe and only used for customer service, and determine the working hours and availability of customer service, such as the specific time of day and whether to provide 24-hour service.
3. Provide customers with contact information such as video call account number of customer service, so that customers can contact customer service, provide relevant training and guidance for customer service, ensure that they can be familiar with the company's products or services, understand common problems and solutions, and establish standard answer documents or knowledge base, so that customer service can provide consistent and accurate answers.
4. Establish a monitoring mechanism to regularly check customer service, including the number of customers received and the quality of service. Collect customers' feedback and opinions to continuously improve customer service and ensure that customers' privacy and personal information are protected and will not be leaked to others. Establish corresponding security measures to prevent criminals from using video calls for fraud or other illegal acts.