The company has established a three-level organization and management system of headquarters, regional branches and stores, and initially formed a complete chain Internet cafe management network system in Fujian Province. A brand-new online game animation business platform and a win-win industrial value-added platform have taken shape. The company has sponsored and hosted a series of large-scale activities continuously, which has aroused widespread concern from all walks of life and its brand influence is increasing day by day. The interaction and cooperation of the industrial chain has entered a new stage, and has established good cooperative partnerships with more than 30 Chinese and foreign enterprises such as Intel, AMD, Microsoft, AOC, TCL and Second Motion Technology.
Through solid and effective standardized operation, the company's brand advantages, resource advantages, management advantages and operational advantages, and industrial resource integration advantages are gradually formed. Through standardized management, differentiated services and diversified industrial cooperation, the company brings together upstream and downstream enterprises and Internet cafes in the industrial value chain, achieving a win-win interaction among companies, industries and consumers.
In 2003, the first Internet cafe, Net Elephant Wind Internet Cafe, was opened. Since then, Wang has been committed to the development of Internet cafes. In the long-term business process, Netscape has accumulated rich management experience, formed a Netscape with many talents such as market development, Internet cafe management, technical services and human resources, and won the support of many hardware manufacturers and game operators with a good corporate image. 1, the normal working hours of Internet cafes shall be determined according to the work needs of departments, and other changes shall be notified separately by the supervisor of Internet cafes;
2. Working hours shall be subject to changing work clothes and finishing gfd;
3. Those who arrive at work within 30 minutes will be deducted 1 minute for each lateness, and those who arrive 30 minutes later will be dealt with separately. Those who leave early will be deducted one point per minute;
4. Employees who are absent from work without reason, including those who ask for leave afterwards, will be deducted twice the salary of that day, and another 30 points will be deducted. Those who are absent from work for more than two days without reason shall be treated as automatic resignation;
5. Personal leave must be applied for and approved in advance;
6. You need to fill in a sick leave form for sick leave, and you can apply by phone in case of emergency;
7, personal leave, sick leave time, no salary;
8. Pay double wages for overtime work;
9. Going out for a short time during working hours must be approved by the foreman or supervisor;
10. Visits for personal emergencies during working hours must be approved by the foreman or supervisor. 1, cashier job responsibilities
1) Be familiar with the prices of computers in different periods and the purchase prices of goods in Internet cafes; Skilled in using cash register, printer, film printing machine, etc. ;
2) Keep abreast of the attendance rate of all rooms in Internet cafes;
3) During the shift change, two people shall count and recheck the goods and working capital at the same time, check whether there are any guests who have been in arrears for more than five hours, and strictly ensure the consistency of goods, payment and records, which shall be signed by both parties for confirmation. Make a detailed registration of daily purchases, debts and other accounts. If the cashier makes a cash mistake, the cashier shall bear the economic responsibility personally;
4) Cash at the cashier can only be collected by management personnel, and no one else can withdraw cash for any reason. In case of the above situation, all responsibilities shall be borne by the cashier;
5) Don't leave the machine time, goods, printing, CD burning and other accounts. No matter what the reason, even if you don't have to pay, you should indicate the source;
6) No one is allowed to enter the cashier except the cashier and the network administrator;
7) In strict accordance with the registration steps for surfing the Internet, do a good job in cashier billing and registration, actively promote the image of Internet cafes and promote membership cards;
8) When receiving and paying, enunciate clearly, sing "Receiving and Paying", remind the guests to count face to face, and say goodbye to the guests after the delivery is correct. No "throwing, throwing, throwing";
9) In case of credit, politely and firmly refuse;
10) Assist the attendant to remind the guests who have been on the plane for a long time (more than 5 hours);
2, network management responsibilities
1) is responsible for organizing all the staff of Internet cafes to carry out training in basic computer knowledge, simple mechanical fault solving methods, machine operation and operating procedures.
2) Be responsible for the software and hardware management and maintenance of all computer equipment and network equipment in Internet cafes, and quickly eliminate various faults of machines and network equipment;
3) Be responsible for the daily maintenance and regular inspection of machines and network equipment in Internet cafes to ensure the normal operation of the machines;
4) Collect, arrange, install and update all kinds of application software and online games in time, at least once a week; Every 100 day, reformat all the machines and copy the hard disk, and dust the machines every 100 day to ensure the best running speed of the machines;
5) Be responsible for other business services other than Internet surfing in Internet cafes, such as CD burning and scanning;
6) patiently answer all kinds of professional questions that the waiter can't solve. Requirements: When there is a conflict with the work being done, first solve the computer failure and the problem of the guest accessing the computer. First, ensure the normal operation of the Internet cafe, the guest can use the computer normally, and can't keep the guest waiting for a long time;
7) Pay attention to, supervise, record and sort out the detailed machine hardware and software failures that occur every day, and submit a report to the Internet cafe supervisor every week;
8) Be responsible for the detailed registration and storage of replacement and new computer spare parts and related software materials in Internet cafes;
9) Submit the work summary, next week's work plan, hardware loss table and new goods usage table of keyboard, mouse and other vulnerable items to the supervisor of Internet cafes every week;
10) actively assist other personnel in their work and complete other tasks assigned by the supervisor of the Internet cafe.
3, greeter job responsibilities
1) Do a good job of guiding guests on the computer;
2) Insist on standing service, smiling service and honorific service at work, and open and close the door for every guest entering and leaving the store. Make sure that the guests have a sound when they arrive, answer when they ask, and welcome them before seeing them off when they leave;
3) Understand the requirements of the guests, lead the guests to a satisfactory hall, and leave after being greeted by waiters in other halls or after the guests have taken their seats;
4) Assist the cashier to register for the membership card in the Internet cafe, so as to ease the order when the guests check out, calm the mood of waiting for the guests for a long time and avoid running the bill;
5) Be familiar with the attendance of all guests;
6) Establish a good relationship with customers, be familiar with the habits and preferences of old customers, constantly listen to customers' opinions on the work of Internet cafes, and summarize and report in time;
7) When the Internet cafe is full, patiently explain and coordinate with the guests;
8) Do a good job in publicizing the image of Internet cafes, and be good at introducing the characteristics of Internet cafes to guests;
9) Be responsible for telephone answering and call registration in Internet cafes.
4, security responsibilities
1) patrol the computer guests' internet access every 10 minute, immediately stop the guests who log in and send and receive pornographic, gambling, poisonous and counter-revolutionary content, report to the manager, observe whether the guests use the computer normally, and prohibit them from smoking in the no-smoking area;
2) strengthen night patrol, pay attention to check all kinds of hidden dangers in internet cafes, and check in detail whether the machinery and equipment are damaged or lost; Whether the tables and chairs are firmly found and handled in time, and whether the work records are strictly kept;
3) Close the outdoor light box, lock the door, be vigilant, and do a good job in fire prevention, theft prevention and robbery prevention;
4) Be responsible for the comprehensive cleaning of Internet cafes at night. Including: cleaning the details and corners that are difficult for waiters to clean during the day; Waxing 7 sets/person per day; 3 keyboard internal cleaning/person; Clean the roof once a month before the 5th; Wipe the curtains and glass once a month in June 10; Wipe the mosquito killer once every morning;
5) Ensure that all Internet cafes are cleaned before the waiters go to work during the day; Responsible for the hygiene of the dormitory of the staff on duty. Obey the arrangement of network management and cooperate with network management for dust removal.
6) Dredge the vehicles in front of the store and maintain the order in the store;
7) Complete other tasks assigned by the supervisor of the Internet cafe;
8) Assist public security organs and other administrative organs to deal with emergencies.
5, the waiter job responsibilities
1) to do a good job of succession. Check whether the facilities and articles are normal and tidy, implement the work that was not completed or failed to be completed in time in the previous shift, verify the statement and sign it by both parties;
2) Insist on standing service, smiling service and honorific service at work, and open and close the door for guests entering and leaving the store. Make sure that the guests have a sound when they arrive, ask and answer, make a sound when they leave, welcome the guests first, and then see them off. Pay attention to guests' needs and guide them to a satisfactory vacancy before leaving. Let the guests be on call;
3) Carry a pen and paper with you. Keep abreast of guest visits, machine configuration and game software installation. Check the number of people with a bar every 10 minute;
4) Take the initiative to welcome every guest who enters this hall, and make proper arrangements for the guests who need to wait for boarding in this hall and room;
5) At any time after the customer leaves the plane after checking out, they should immediately clean the plane, wipe off the headphones, keyboard, mouse and monitor and put them back in their original positions, and turn off the computer according to the procedure. Check the machine tables and chairs for damage. Remind customers not to lose items. And make relevant records in time.
6) Clean up the sundries on the guest's desk at any time and say, "Excuse me, do you still use * * *? ; Do you need any other drinks and food? " ;
7) Pay attention to the environmental sanitation of Internet cafes at any time. The toilet should be flushed at any time; The ashtray and trash can used by customers should be cleaned at any time; Business hours guarantee: at least once every 4 hours. Garbage can, microwave oven, water dispenser, etc. , clean every 2 hours; Sweep the floor every half hour and clean up the guests' sundries once; Walls, network boxes, window sills, cabinets, air conditioners, computer desk siding, monitors and hosts, outdoor step windows, doors, window sills, exhaust fans, etc. Wipe once every 8 hours, and no black marks are allowed on the surface; The Sanbao area in front of the outdoor door is inspected and cleaned every 4 hours to ensure that there is no peel, paper scraps and dirt; The mouse pad was collected and scrubbed once a month on June 5438+05, and the bathroom was disinfected once a day;
8) In case of unsolvable problems and machine failures, contact the network manager or manager immediately, and record the cause of the failure, the time when the problem occurred and the time to solve the problem in detail, and track the problems that cannot be solved in a short time;
9) Assist the cashier to register and apply for a membership card in the Internet cafe, guide the order when the guests check out, and calm the guests' mood when there are many people, so as to avoid the guests from running away and being impatient;
10) strictly observe the post, do not leave the post at will during work, and try to guide the guests on the computer. When the Internet cafe is full, please explain patiently and coordinate with the guests. For example, find a temporary waiting place for guests and pour water;
1 1) Do a good job in publicizing the image of Internet cafes, and be good at introducing the characteristics of Internet cafes, such as machine configuration, computer system and matters needing attention.