How to improve interpersonal communication skills in the workplace

In the workplace, communication is not only an art, but also a very important technical activity. Therefore, as a professional, it is very important to speak the right words in the workplace. Next, I compiled relevant content on how to improve interpersonal communication skills in the workplace. I hope you all like the article!

1. How to achieve perfect communication

How to achieve perfect communication? First we must learn to listen. The reason why we need to communicate is that the essence of the problem is that different people will always have huge differences in their views on the same thing. The value of communication lies in that you can bridge these differences to some extent and achieve common understanding.

If you are facing the person you are communicating with and you are already dissatisfied with his views or demands, it is recommended that you suppress the urge to criticize or refute the other person for the time being and listen to his demands first. The principle of reciprocity is the basic principle of human psychological activity. Your friendly signal will make the other party more willing to consider your opinions and demands, and this is a good start for both parties to reach mutual understanding.

People who are good at communication often have a strong awareness of effective information collection. Collecting information not only helps us discover changes in details, but its function is to allow us to see through the chaotic appearance and see behind the problem. nature.

2. The power of asking questions

How to ask high-quality questions instead of just letting them become superficial?

First of all, a good question should combine your own thinking; secondly, a good question should be able to effectively trigger the other person’s reaction and thinking. You need to understand the other person’s background, interests, life experience, Relationships and more. To do this, you will undoubtedly need to conduct thorough research on your interviewees. Asking questions should be to dig deeper. In fact, it is to find "topics that are close to the information that the other party has internalized but have never asked themselves." All this can be summed up as what kind of state does he want to achieve? Want something? Want to try something? Is his most important value financial reward, personal development, or personal fulfillment? Does he usually talk a lot about the past or does he look toward the future? It is easy for the topics that revolve around these to make the other person feel that they are "closely related to me, but I have never thought of it", a feeling that is both familiar and surprising.

3. How to increase the persuasiveness in communication

A master of communication can always reach people's hearts in a few words, which is better than ordinary people talking for a long time.

Back then, Jobs hoped to poach PepsiCo executive Sculley to serve as the company's new CEO. Although Apple was well-known in the industry at the time, its profitability was still unclear. At that time, Pepsi-Cola had developed into a large international company. At that time, Jobs only said one sentence and successfully impressed Sculley, asking him to give up his future high-paying position and go to Apple to re-open the world. That sentence is: "Do you want to sell sugar water for the rest of your life, or do you want to change the entire world?"

This case provides us with several ideas for telling a good story: The first is to learn to describe your vision as a a vivid painting; secondly, try to use stories to let the other party see the value of something that he has not seen before; then, the story to be told must have a strong correlation with the values ????and cognitive system of the person we are communicating with. Only such stories can activate the psychological effect of love. Finally, the higher level of storytelling is to reshape the audience's understanding of an object. It doesn’t matter what it is, it’s what people think it is that matters.

Remember these few points, they will be useful when you want to persuade others.

4. Open problem-solving thinking

We always believe that most interpersonal differences are irreconcilable, and the resolution of any major conflict must be accompanied by compromise and sacrifice by one party. The fallacy of "zero-sum game" is prevalent in our understanding of communication.

The highest state of communication is to clarify the other party's real underlying needs through communication, and finally use one's open thinking to propose the most winning solution and reach a mutual understanding with the other party. Demonstrating to the other party the value they can gain from working with you is the most powerful persuasion.

That’s right, we don’t have to use words and a strong attitude to “cut a bigger cake” for ourselves, but choose to make a “bigger cake” with the person we communicate with. Because in this way you gain more, and more importantly, you can make a new friend instead of an enemy.

What issues should we pay attention to in the workplace? The following summarizes a few points:

1. Common communication misunderstandings in the workplace

1. Failure to pay attention to listening when communicating

Many newcomers in the workplace have just entered the society. When communicating, people who are eager for success often do not know how to listen, and execute the words before they have even heard them. As a result, they often put in a lot of effort but gain little.

2. Can’t distinguish between communication situations

Don’t be a person who frequently interrupts meetings with your boss. There will be plenty of time for you to talk after the meeting. If you fail to distinguish the occasion when communicating, you are often the easiest to offend others.

3. Not expressing clearly when communicating

If you talk about one thing for a long time without getting to the point, it will make others anxious to death. Failure to express clearly during communication often leaves others unable to understand what you mean, which may lead to misunderstandings.

4. Excessive pursuit of right and wrong

Always like to argue about the right and wrong of something. In fact, the solution to the matter does not necessarily have to come from arguments. Sometimes, you win the argument, but lose the pattern. Right and wrong are matters only discussed by children. What matters in the workplace is the ability to solve problems.

5. Not being able to maintain a correct posture

After many newcomers enter the workplace, due to lack of experience, some people put their posture very low, and some people put their posture too low. Too high. In fact, correcting one's attitude and being neither humble nor arrogant is an attitude that people in the workplace should learn.

6. Not able to praise others

Being able to praise others is an art. In the process of real-life communication, effective praise is an indispensable link. Remember, people like to be praised.

2. Communication skills that people in the workplace need to master

1. Become a dedicated listener

People usually pay more attention to what others say, but a person who has Effective listeners simultaneously notice the subtle emotions conveyed by the speaker. Simply listening to what someone is saying is completely different from focusing on understanding the speaker's intentions. Focusing means following the speaker's emotions. If he is calm and calm, your emotions will also calm down. So, how do we focus?

A. Pay full attention to the speaker, his body language, and intonation. If you are afraid of being distracted, you can try to repeat what he said, because repetition can strengthen the message and help focus.

B. Prefer to listen with the right ear. Because the right ear can convey information to the "emotion management area" of the brain more quickly, helping you capture the speaker's emotions.

C. Express your interest in the content of the speech. A simple smile or nod can go a long way in encouraging the speaker.

D. Provide feedback. Let the speaker know you're listening by asking questions of your own and interacting with them.

2. Learn to praise others effectively

Praise is the golden key to successful social interaction, and praise is the wealth of your life!

Effective praise can make people's relationships more harmonious, sincere and special praises are impressive, and continuous praise can bring about continuous harmony.

3. Learn to express your opinions clearly

When reporting work or communicating with others, first ask yourself a few questions, namely Why (why) and What (what) , Where (where), Who (who), When (when), How (how) This is the famous 5W1H principle. Before talking about things, think about these points first, which will allow you to get twice the result with half the effort.

4. Take the initiative to report work

In the workplace, the most taboo thing is that you don’t dare to talk about problems and keep things to yourself. One day, the paper will not be able to contain the fire. In this case, it is better to proactively report the progress of the work and problems encountered in a timely manner, and put forward your own opinions.

5. Choose a good communication occasion

Office communication may be full of depression and unreality. It is better to find a relaxed occasion to expose the problem and discuss what needs to be communicated in advance. Questions are ready.

6. Think about things from the other person’s perspective

In fact, the word empathy is often mentioned in daily life, but few actually do it.

Share a short story about empathy:

A pair of lovers took a bus into the mountains. They got off the bus midway. As the bus continued to drive, they were hit by a man from a high place. Falling boulders smashed it into pieces. All passengers in the car were not spared.

When the couple saw this, they said: "It would be great if we were all on that bus!"

Most people would think: "Fortunately, I got off. Otherwise it would be bad!"

But they said something different from ordinary people, why did they say that?

The answer is: If they were all on the bus and did not get off, the bus would drive past the incident site before the boulder fell because they did not get off, thus avoiding the accident!

7. The tone of your speech should be neither humble nor overbearing

Don’t look down on others because you think you are great, and don’t kneel down and lick others just because they are great. Treat everyone with an equal attitude and respect other people's ideas. At the same time, you can praise others gracefully and don't be the person who deliberately caters to you.

8. Respond appropriately to others

When communicating or communicating with others, you must learn to respond appropriately to others to show that you are willing to continue talking with them. Just look, nod, and respond. Don't be the person who lowers your head to respond. Give others the minimum respect.

Finally, whether you are a new employee or a long-time employee, you should first have a good understanding of the company's structure, and understanding the company's structure also includes understanding the role of the design department in the company. position and role within the department. Only by recognizing your position in the department and company can you get along with your colleagues in a suitable manner.