12315 It is useless to complain that qq is frozen. The conditions of complaint are:

(1) there is a clear respondent; (Be sure to know the specific business information, such as store name, address, telephone number, etc.)

(2) There are specific appeal requests, facts and reasons;

(3) It is within the jurisdiction of the administrative department for industry and commerce; (The scope of jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers two aspects: function and territoriality)

(4) Consumers need to buy or use goods or receive services for their daily consumption.

Extended information:

12315 Scope of non-acceptance:

(1) The defendant is no longer liable for breach of contract for the goods that have exceeded the warranty period or after being purchased;

(2) a mediation agreement has been reached and has been implemented, and there are no new circumstances or new reasons;

(3) The case has been accepted or handled by the court, arbitration institution or other administrative organ;

(4) consumers know or should know that their rights and interests have been infringed for more than one year;

(5) consumers cannot prove that their rights and interests have been infringed;

(6) it does not conform to the national laws, administrative regulations and rules.