1. The intelligent service system of "12333 Zhixuntong" organically integrates the knowledge base of the 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, and emphasizes the "dialogue" service mode of human-computer interaction, thus realizing the innovation of the online consultation form and interaction process of the website. By the end of 221, the total number of calls in the national 12333 telephone service was about 15 million, and the comprehensive connection rate was 84.2%.
2, 12333 The telephone consultation service hotline of human resources and social security is an important service platform for people's livelihood in China. Promoting the construction of the telephone consultation service system of human resources and social security will help smooth the communication channels between the human resources and social security departments and the public and improve their service ability to the public. The telephone consultation service of human resources and social security has played a great role in people's livelihood services, and has become an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, providing an important reference and basis for policy formulation, and also providing a channel to alleviate or solve problems, thus resolving contradictions in the bud.
Legal basis: Article 1 of the Social Insurance Law of the People's Republic of China
Employees shall participate in the basic old-age insurance, and both the employer and the employee shall pay the basic old-age insurance premium.
individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees can participate in the basic old-age insurance, and individuals pay the basic old-age insurance premium.
The measures for endowment insurance for civil servants and staff managed by reference to the Civil Service Law shall be formulated by the State Council.
Article 11
The basic old-age insurance shall combine social pooling with individual accounts.
The basic old-age insurance fund consists of contributions from employers and individuals and government subsidies.
article 12
the employer shall pay the basic old-age insurance premium according to the proportion of the total wages of its employees stipulated by the state and record it in the basic old-age insurance pooling fund.
employees should pay the basic old-age insurance premium according to the proportion of their salary stipulated by the state and record it in their personal accounts.
individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employing unit and other flexible employees who have participated in the basic old-age insurance shall pay the basic old-age insurance premiums in accordance with state regulations and record them in the basic old-age insurance pooling fund and individual account respectively.