Monthly work summary of cashier work 1

At work, although I just act as an ordinary cashier, my job is also absolutely It's not just as simple as collecting money, but also a series of complex procedures. Summary of hotel cashier work. In the past six months of work, I have discovered that we must be able to do a job well. No matter whether the work is heavy, busy or leisurely, we must use a positive attitude to complete each of our jobs, not because of the proportion of workload. And complain, because complaining is useless. What we need to do more is not to think too badly about things, but to maintain a good attitude and face the team every day. Because a happy attitude will make us unconsciously tired and boring at work.

I worked hard to learn business knowledge at work. Under the training and guidance of the foreman, I quickly became familiar with the basic situation of the hotel and the cashier job process, from theoretical knowledge to practical operations, from the front desk to the reception. Customer service, bit by bit learning accumulation, in a short period of time I mastered the various business skills that a cashier should have.

I also made mistakes at work. It was my supervisor and foreman who gave me encouragement again and again, which made me more enthusiastic about my work. Mr. Millland once said: Young people inherently need encouragement. Yes, it was this encouragement that enabled me to bravely overcome difficulties and make continuous progress at work. From then on, I was no longer so fragile in the eyes of my leaders and became very strong. Due to my strong sense of responsibility and enthusiasm for work, I was recognized by my superiors and allowed me to intern at the Guobin Club. I'm not used to it. I don't think it's as good as a restaurant in every aspect. However, after a period of hard work, I finally felt that only by enduring hardship can one become a master. This admirable saying. After a period of hard work, the leaders spoke well of me and asked me to serve as a receptionist at the front desk. Heavy responsibility, I was very happy at that moment, despite all the suffering. It's all worth it. At the same time, I feel a lot of pressure. The leader values ??me so much. This is trust in me. I think I should work hard and do my duty well. For me, Another new challenge.

During the nine months of internship, I have gained an understanding of various aspects of hotel management and culture. Among them, what I understand most is

1. Service quality

For service industries such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. A high level of service quality can not only leave a deep impression on customers, but also lay the foundation for them to come back again. And it can make customers feel honored and establish a good brand and image for the enterprise. At Kaiyuan, we have seen that hotel leaders attach great importance to improving service quality. Even our short-term interns must undergo strict etiquette training before they can take up their posts. Provide follow-up training and guidance to old employees to continuously improve and improve their professional quality and level. Department managers and supervisors often say to us: "Every move you make represents our Kaiyuan, and your image is the image of our Kaiyuan." "The guests are never wrong, it is only us who are wrong." "Only sincere service will bring smiles from the guests."

2. Hotel culture

Ubiquitous in the hotel are service culture, etiquette culture, regional culture, food culture, Difficulty relief culture, etc. All the staff in the hotel are hosts. All guests will become more or less dependent on the hotel and hotel people when they come to the hotel. In addition to receiving culture or knowledge in the process of receiving services, they also Ask the hotel staff for help when encountering difficulties, work summary "Hotel Cashier Work Summary". Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultured and cultivated. The guests are tasting a dish, and the waiter is introducing knowledge about the dish with a sweet voice, including its origin, spread, characteristics, novelties, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some knowledge. The new knowledge and information made their trip worthwhile from another level.

In every corner of the hotel, there are courteous service staff. Their standardized operations, professional smiles, and humble demeanor allow guests to be influenced by etiquette culture all the time. Individuals in society are always affected by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel staff, but also beneficially affects guests, improving the quality and cultivation of the entire society.

When guests arrive at a new place and check into a hotel, they are always eager to learn more about the local culture, customs, and landscape features. Hotel people should be very familiar with this. A hotel is just a single building. Only in the context of the region can it have a rich heritage and cultural background. For out-of-town guests, they come here either for the scenic features of this place or for business purposes. Basically, they will not come here for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of its status as a landlord. For example, introducing local tourism resources, such as providing directions for conducting business offices in the local area. In this way, the hotel truly becomes a window for communication between the local area and the outside world. There is also a culture called "problem-solving culture", which is the ability to provide knowledge to help guests solve problems. The golden key culture is a typical example, satisfying and surprising, and completing impossible tasks.

Cashier is a relatively important position in a hotel. It requires a strong sense of responsibility and good communication skills, which is very stressful for me. Faced with difficulties and pressure, I did not back down, but faced the difficulties. After nine months in the front desk cashier position, I can now say that I am qualified for this job, and believe that I will do better in other similar jobs in the future.

The above are some of my feelings during the internship process. Looking at the operation and management of this hotel as a whole, from my nine-month internship, I can roughly summarize the following shortcomings: < /p>

1. The traditional attitude towards employees should be changed.

People are the main body in management, and this is something that all managers should grasp. The superior-subordinate relationship in management is only a division of labor, not a relationship between domination and being ruled; on the contrary, modern management concepts tell us: Management is a special service, and managers can only serve their subordinates well and help them. Only when subordinates make outstanding achievements at work can managers themselves have the performance of management. The operation and management of modern enterprises must adhere to the "three gods", namely: market, customers and employees! An old employee said to the leader in the hotel's bbs: "Be kind to employees, be a good leader, and remember, not all the machines you manage are machines." I think this may be what every employee wants to say to the leader. If so.

2. Enterprises lack a spiritual corporate culture that can unite people's hearts.

A nation has its own national culture, and an enterprise also needs its own corporate culture. The construction of corporate culture is not optional, but necessary for the survival and development of enterprises. When an enterprise faces various challenges, it requires everyone in the enterprise to work together and unite to overcome difficulties. For companies that have not carried out corporate culture construction, they are usually scattered, and everyone will think about their own thoughts when something happens, and no one has really thought seriously about the development of the company. In other words, they have not integrated themselves into the company. among. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.

3. The company lacks an effective incentive mechanism and promotion system.

The hotel's incentive mechanism focuses too much on material incentives and ignores spiritual incentives. In fact, in addition to traditional rewards and punishment incentives, there are many incentive methods that our managers can learn from. Sometimes a smile or a compliment from a leader to an employee is more effective than a salary increase!

The nine-month internship has become a thing of the past, and the successes and failures of the past have become a thing of the past. We should not show off or be sad about them, but should adjust our mentality to meet the future. challenges and face the upcoming problems of the team. There is a lot of knowledge to learn in life, and what we have learned now is far from enough. Then we should prepare for the next stage of internship, set out with a goal, and the hard work will be rewarded. After sowing the seeds, we We also need diligent cultivation and hard work, so that we can have a bumper harvest.

Jinci Hotel is my first working place in society. During this nine-month internship period, it is of great personal significance to me. From a person who has left campus and does not understand worldly affairs, The interns are now able to face all difficulties and pressures independently. I am very grateful to the school and Jinci Hotel for giving me this opportunity. Finally, I wish all the alumni of our school to realize the value of their lives in their jobs.

Monthly work summary of cashier work 2

Time flies, and in the blink of an eye, I have been in the hotel for almost a year. During this nearly year, I have been working with department leaders and colleagues With their care and help, we have continued to grow and have further improved in terms of ideological awareness, work skills, and behavior. Cashier work is a job that requires carefulness and seriousness. It is an important position in the hotel. Our hotel needs to handle restaurant reservations and restaurant cashiers. Although the work is busy, it is very fulfilling. Next, I will summarize the work of the year:

1. Continuously strengthen your own learning and improve your professional quality. As a qualified cashier, we should pay attention to changes in goods in a timely manner, understand the content of the work, and constantly enrich our professional knowledge, so that when we encounter customer problems, we can solve them promptly and accurately. When you encounter something you don't know, you must actively and humbly ask old comrades for advice, and you must work hard to do your job well through your own continuous efforts.

2. Be dedicated to work and continuously enhance the abilities and qualities of each individual. The unit is now implementing the Qi Chang Management Method, which is an advanced management idea. The hotel has also made great progress under the promotion of the Qi Chang, but it still needs further digestion and understanding, and strives to understand the spirit of the Qi Chang to continuously promote its own Personal abilities and qualities improve together with the hotel.

3. Be strict with yourself and abide by the rules and regulations of the unit. In my daily work, I can strictly demand myself in accordance with the regulations of hotels abroad, do not leave early or be late, strictly implement the financial system, and handle business according to responsibilities.

4. Unite comrades, obey management, and be willing to help others. As an employee, I actively cooperate with various activities of the hotel, complete my work conscientiously, and unite my comrades. When the comrades around me encounter difficulties and need help, I must do my best to help.

5. Pay attention to words and deeds, and establish a civilized, healthy and good employee image. As a person who directly faces guests, we must always maintain a good working attitude, be hospitable to guests, understand the needs of guests, create a good environment for guests, maintain the image of the hotel, and provide the most satisfactory services to guests.

Although I have made progress, I still have many shortcomings. In the next year, I will continue to work hard, learn from advanced comrades, and constantly improve myself.

1. Continue to strengthen learning and continuously improve your own cultural quality. The Chollima system has just been updated recently. I have to work hard to get familiar with it as soon as possible, constantly improve my professional level, learn from comrades who are skilled in business, and work hard to make fewer and zero mistakes.

2. Implement the hotel’s seven permanent members, strive to understand the connotation of the seven permanent members, strive for advancement, improve yourself, and make more contributions to the hotel.

3. Strictly demand yourself, conscientiously implement the financial system, ask for instructions and reports more, inquire and learn more, communicate more at work, and take your work to the next level.

During this year in the unit, I learned a lot of knowledge and skills. In the next year, I will continue to maintain my advantages, overcome shortcomings, continue to make progress, and contribute to the construction and development of the hotel. My own meager strength.

Cashier Work Monthly Work Summary 3

In the blink of an eye, I have been in xx Electrical Appliances for xx years. During this year, with the care and help of my department leaders and colleagues, I He has completed all tasks satisfactorily and has further improved his ideological awareness. The cashier position is an important position in the financial department of XX Electric Appliances. It is an important responsibility of the cashier position to manage cash storage, cash handover, risk prevention and other tasks in daily work. Since I have just been in our company for a year, my work summary cannot be called a "summary", so I will now talk about how I will work in the future and how to overcome the shortcomings in my work:

1. Correct your thinking, Face difficulties, maintain efficient working status at all times, and strictly demand yourself at work.

People often say: "The harder the place, the more it can train people's will and make people feel fulfilled." After coming to work in electrical appliances, I can feel the meaning of this sentence even more. Working at the same checkout counter for several hours every day, facing customers coming and going, is self-evident.

Although my own quality and professional level are still far from the actual requirements of the work, I believe that I will be able to overcome difficulties, study hard, correct my work attitude, actively consult and learn from other comrades, and I will be able to be practical and practical. Do your job seriously and make your due contribution to the development of __ Electrical Appliances

2. In my work, I always adhere to the principle of "No matter how big the road is, it can't be done, no matter how small it is, it can't be done." life creed.

Keep up with the leadership's pace at work, focus on the work focus of the xxxx branch, and conscientiously complete various work tasks, using wisdom and sweat, and using actions and effects to demonstrate dedication and selfless dedication. spirit. The work of our cashiers is not tiring, but we must be careful when working. Therefore, our cashiers must maintain a good attitude and high energy at all times. Therefore, as a cashier, I can have a good rest every day without affecting my work at xxxx branch

3. Strictly implement the "three irons" in finance (iron system, iron abacus) , posted account book) system, keep the accounts in mind at all times, and do not overpay or underpay.

Always put customers first, treat customers' matters as your own, be anxious about customers' needs, think about what customers think, and require that you have a strong sense of professionalism and responsibility in your work. Be diligent, work hard, work actively, never pick and choose, avoid the important and take the easy, treat every job with all your heart, complete it on time and with high quality, in daily work, always adhere to high standards and strict requirements for yourself, take the overall situation into consideration, regardless of gains and losses , in order to complete various work tasks, he will not hesitate to sacrifice his spare time, use all time and opportunities to serve customers, make friends with customers, be friends that customers are willing to make friends with, and through his unremitting efforts, he will give himself satisfaction in his future life. answer sheet.

In the future, I will definitely treat my work with a full heart and regard the future development of __ Electric Appliances as my lifelong career! I believe that with the joint efforts of many colleagues and me, the future of electrical appliances will be even better! I also believe that with the joint efforts of tens of millions of electrical appliances people across the country, the Electrical Appliances Group will definitely become more brilliant! I believe that in the future, electrical appliances will definitely make an even more indelible contribution in our country's promotion of socialist modernization! Let us unite as one and work hard to build the world's leading electrical appliance retail brand.

Cashier Work Monthly Work Summary 4

I have not been engaged in cashier work in this department for too long, and my own quality and business level are still far behind the actual requirements of the work. , but I have the perseverance to overcome difficulties, the determination to study hard, the enthusiasm to correct my work attitude, and actively ask and learn from other comrades. I can do my job well and conscientiously, and have made my due contribution to the development of Jinsheng. . Now I will talk about my own thoughts and experiences on the problems I encountered at work, which can be regarded as a summary of my work.

As a cashier who deals directly with cash, I believe that we must abide by the operating discipline of the supermarket. Cashiers are not allowed to carry cash with them during business hours to avoid unnecessary misunderstandings and possible personal misappropriation. Cashiers are not allowed to leave the cashier counter when performing cashier operations to avoid causing loss of coins or causing dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle payments for their relatives and friends, so as to avoid unnecessary misunderstandings and possible convenience for cashiers to take advantage of their cashier position, log in to the cash register with a payment lower than the original price, and use corporate interests to benefit others. , or possible internal and external collusion theft. Cashiers are not allowed to place any personal items at the checkout counter.

Because there may be goods returned by customers at any time, or goods that customers have temporarily decided not to purchase. If there are personal belongings placed on the checkout counter, it is easy to be confused with these goods, causing misunderstandings. Cashiers are not allowed to open cash register drawers to view numbers and count cash. Opening drawers at will is both eye-catching and unsafe, and may raise suspicions of fraud on the part of the cashier. Inactive cashier lanes must be blocked with chains, otherwise individual customers will take the opportunity to take goods out of the supermarket without checking out. Cashiers are not allowed to read newspapers or talk and laugh during business hours. They must always pay attention to the situation in front of the cashier and in the store within sight to prevent and avoid abnormal phenomena that are not conducive to the enterprise. The cashier should be familiar with the products on the store, especially the special products, and the relevant business conditions, so that he can provide correct answers at any time when customers ask questions.

Do a good job in product bagging. Putting settled goods into bags for customers is a part of the cashier's work. Don't think that this task is the easiest. Customers often leave disappointed because this task is not done well. The control procedures for the bagging operation are: hard and heavy goods are bagged at the bottom; square or rectangular goods are put into two bags as supports; bottled or canned goods are placed in the middle to avoid damage due to external pressure; Fragile or fragile items are placed at the top of the bag. Advertising pages or gifts distributed by supermarkets during promotional activities must be confirmed to have been placed in packaging bags. When bagging, you must absolutely avoid putting products from different customers into the same bag; products that are too large to fit in the packaging bag must be tied up with ropes to facilitate customers to pick them up; remind customers to take away all packaging Bagged merchandise to prevent items from being forgotten on the checkout counter.

Pay attention to your work procedures when leaving the checkout counter. When leaving the cash register, put the suspended payment sign on the cash register; block the cash register channel with a chain; lock all the cash in the cash register drawer, and the key must be taken with you or given to the shift leader for safekeeping; before leaving the cash register Inform the nearest cashier of the reason and time of return; before leaving the cash register, if there are still customers waiting for settlement, do not leave immediately. Customers who arrive later should be politely asked to go to other cashiers to settle; and be prepared for waiting. Customers can only leave after checking out.

Monthly work summary of cashier work 5

Unknowingly and smoothly, I have experienced ups and downs for more than a year. There is suffering, joy, crying, and laughter. Thinking of it, it is a kind of happiness.

For this job, I can take it seriously and do my job well in a down-to-earth manner. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge. We all know that being a cashier is the most tiring, and you are afraid of overpaying for less money, and you will be scolded by customers, which makes emotional people feel uncomfortable. But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally I encounter a lot of unpleasant things at work, but I have to overcome them and not have negative emotions, because this will not only affect my mood but also my attitude towards customers. We meet different customers every day, and different customers have different temperaments. We should provide different services to different customers, because the unchanging purpose of this industry is: "Customer first."

Facing customers, we must always smile on our faces, provide polite services, and let customers feel a sense of intimacy. Even if we encounter some unpleasant things in service work, if we still treat them with a smile, Welcome, then no matter how unreasonable the customer is, there is no reason to lose his temper. As the saying goes, "Everyone smiles and everything goes away." In this way, the customer will be happy and you will feel comfortable. Although this is just a simple cashier, which seems so insignificant to others, it teaches people a lot of truth and improves our own quality. Continuously learn, constantly improve your moral cultivation, and constantly improve your service skills. "Only learning can continuously sharpen a person's character, improve moral cultivation, and improve service skills. Even an ordinary cashier can only achieve the future we want if we keep moving forward!

Work plan

1. In daily work, I will do the following:

(1) Provide good services to various departments: strengthen communication with various departments

(2) Cooperate with superiors to assist in various departments.

(3) Complete other tasks assigned by leaders conscientiously, on time and efficiently.

In my daily work, I must follow the principles of precision, detail, and accuracy, prepare carefully, arrange carefully, work carefully, do standard work, stand at standard posts, and strictly follow the rules and regulations of the office.

2. To improve personal accomplishment and business capabilities, I will do the following three things:

(1) Actively participate in basic management training arranged by the company to improve my professional work skills. < /p>

(2) Learn work experience and methods from leaders and colleagues to quickly improve your own quality.

(3) Improve your knowledge level through personal independent learning.

I know that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we cannot quickly improve our personal abilities and improve our business level, then we will be eliminated from this society. Of course, to improve yourself, you first need a good platform. I think the company is my best platform. I will definitely seize this opportunity to improve my work level and self-cultivation simultaneously to realize my highest value.

I believe that if I continue to follow my goals, I will definitely reach the top. I believe that in the new year, my harvest and growth will be at a higher level. I will work hard with the Water Conservancy University. , Come on, I believe you will succeed. Finally, I would like to thank all the leaders for their help and support during this period. I wish Shunda once again to make more money every year. I believe we will lead the way to the top in the city of Hailar, and the directors will realize more of our dreams.

Cashier Work Monthly Work Summary 6

I am a new employee who has just joined the company. Although I am a new employee, I have been working in the company for nearly two months. . During these two months, I not only learned a lot of professional knowledge, but also learned how to interact with people, which is very valuable to me. At the same time, I have also made great progress.

Perhaps the work of Century Baiyue seems to everyone to be a very simple matter. The cashier is only responsible for cashiering, and other employees perform their duties, so there will be no difficulty. I used to think so, but now it seems that when I became a shopping mall employee, I realized that many of the difficulties were not as simple and easy as I thought. I want to say that in fact, no matter what job I do, I will encounter them. When it comes to difficulties, no job is easy to do, you can only do it well if you work hard!

After nearly two months of work and study, I can handle the work in the mall with ease. Maybe I am a little complacent when I say these words, but when something happens, my colleagues in the company will lend me a helping hand. hand. This made me deeply moved. During these two months, I have maintained my passion for work and my mentality has been mainly peaceful. I know deeply that as a staff member of Century Baiyue, I must not bring personal emotions to work. The customer is always right and we cannot have any unpleasantness with them, so we must receive every customer with a knowing smile. Even if customers sometimes make trouble unreasonably, we must remain calm and maintain our mentality. Try to avoid conflicts with customers.

Although I have not been working as a cashier for too long, and my professional quality and business level still need to be improved, I feel that as long as I work hard and study hard, I can overcome any difficulties. We need to establish a good image, because we not only represent ourselves, but also represent the image of the company. During the work period, we must actively consult and learn from the old employees, so that we can do our own work in a down-to-earth and conscientious manner. This is the need of the company and more importantly, the need of my own work. Discussing your own thoughts and experiences regarding the problems you encountered at work can be regarded as a summary of your work.

During this period of work, I feel that there are still big deficiencies, and my business level and skills still need to be improved, so that we can not only facilitate customers but also facilitate our own work, so that Our productivity has improved. Of course, I feel that customer service is the most important thing. As a member of the service industry, what we can do is serve customers and make them return satisfied. This requires us to have good personal qualities, to receive every customer enthusiastically and patiently, not to bring our own little emotions into the work, and not to chat or play during working hours. This will make ourselves There are many unnecessary troubles at work. In order to prevent conflicts between ourselves and customers, we must maintain a good mentality.

In addition to work, you should also learn more professional knowledge about your work. Only by continuous learning, continuous improvement, and continuous progress can you stand in today's highly competitive society. , this is also the preparation we have made for ourselves. Only by doing these well and having enough capital can we stand out in this position. We must know that it is not easy to make extraordinary achievements in an ordinary job. thing.

Time flies. Although I have worked in this position for just over two months, I feel deeply about myself, both in my life and in my work. All of them have given me a lot of help. In my future work, I should learn more and make more progress, and do my best work. Let's work hard for a better tomorrow.