Mainly learn the basic knowledge of etiquette, personal etiquette, social etiquette, family etiquette, campus etiquette, job hunting etiquette, etc. The content is based on the actual situation of modern communication among college students, focusing on the language and behavior that college students should have. Behavior and corresponding etiquette are highly targeted and practical.

Telephone etiquette:

1. Choose the appropriate time to call

When making a call, choose a time that is convenient for the other party. Rest and meal times, and holidays are generally not suitable It is not advisable to make phone calls, let alone business-related calls; half an hour before meal time, if you are not inviting someone to dinner, it is not advisable to make phone calls; when calling someone overseas, you must first understand the time difference.

2. Speech should be concise and to the point

Be fully prepared before the call. During the call, you should greet the other party appropriately, state your name, and give a brief explanation according to the prepared content. It is better to keep it short. Don't grow too long.

3. Proper voice, clear articulation, and even speaking speed

If the voice is too high, it will be deafening, and if the voice is too low, it will be difficult for the other party to hear clearly. The level of the voice must be adjusted according to the environment at that time. . Speak accurately, clearly and at an even pace.