Call 1860 to complain and complain to the SP operator. If the operator politely refuses, remember to be tough and complain multiple times. See the specific operation below!

1. Basic complaints

Before making a complaint, you should confirm that you have indeed been hacked by a certain SP, and then call 1860 to check the phone bill. At this time, you should pretend to be surprised: "Wow! This What kind of service is this? Why doesn’t my Monternet show up? And it says there are no orders for 186201, 186202, and 186203!” Hehe... Then China Mobile will ask you a question. When it comes to the whole story, you must insist that you have not ordered this service, you must be well-founded and clear, your attitude must be tough, and your tone must be strong. It is okay to use a few swear words occasionally when you talk about excitement, so that China Mobile will feel that you are really being hacked when you are emotional, and It's unjust to be hacked! Hehe... This is the first step...

Then China Mobile may record it, or it may give you an SP number for you to call, and you just say "No! His service is so bad." Five dollars! My phone call cost more than that! What if we talked for half an hour? Who will pay for the phone bill? "At this time, China Mobile may give you another SP 800 toll-free number, but you still have to refuse. .(Unless your claim amount is huge or you are sure of winning, don’t negotiate with the sp easily). In this way, China Mobile can only "greet" the sp directly, and you also require a 24-hour reply, but the normal efficiency is that a simple complaint will be made within 24 hours We will reply to you within 24 hours. Complaints involving refunds usually take five working days (excluding holidays) or even longer. Because there are too many mobile departments, refunds must be reviewed and approved. Hehe... so sometimes you need to wait patiently...

The third step, when Mobile gives you the result, if the situation is true, it will generally refund you, but it can only refund you one and get one, that is, twice the refund. It is unrealistic to ask for a tenfold refund. , you can only ask for it directly from the SP. Another situation is that the mobile phone does not refund the fee, saying that you ordered the service yourself. Hehe... what should I do? Read the next section...

2. Upgrade complaints

Mobile charges are now more transparent, and some extremely evil SPs are manipulating website connections to automatically order, similar to now Although Montnets Home is a free service, it will appear in "My Montnets" immediately with one click. To determine whether a certain service is mandatory, you must ask China Mobile to check your card GPRS routing. Normally, there are three steps when ordering a service: Steps: Click on a column of Monternet to display a free trial page, click on a column of the free page to display the order page, and then click to confirm the order. Every click and move will have URL records and traffic records.

Hey...sp automatic ordering often only takes one or two steps or even orders directly. Once you click on the menu, a white screen will appear for about two or three seconds, or you will be ordered just by browsing (especially Free business, free today does not mean free tomorrow, don’t expect SP to notify you that the free period has expired). Checking the route is very important but the workload is heavy, so it is best to explain that my Monternet does not show this service. Send a text message to 1862 and say that you have not ordered any service. This proves that you have not ordered this service. It is purely SP charges.< /p>

3. Rogue complaints

Since mobile surveys lack a user supervision system, we may not be able to do what we want even if we have reasons. At this time, we have to use special methods to complain. There are so many mobile users , if we make trouble every day, after a month, they will be annoyed if you don’t bother them! Properly targeted attacks on the operators are also an option that can be considered. Mobile phone bills are virtual currency... For them, there is no difference between one thousand and one hundred... Hehe...

4. Fraud complaints

This mainly refers to the SMS or MMS service. For example, an SP sends you a text message "Hello! Your friend sent you This MMS message is temporarily unable to be retrieved by your mobile phone due to network reasons. Please reply mm to retrieve it." When receiving similar text messages, you should save the content of the text message, then call 1860 to complain about fraud, harassment, and illegal publicity, and then request compensation for the phone bill ( I only asked for ten yuan, and it was successful. After all, there was no deduction. It is not good for a lion to open his mouth).

If the sp is dissatisfied, you threaten to reply to the text message. When the money is deducted, submit the text message to the Ministry of Information Industry via email [accept at chinatcc dot gov.cn] to report the fraud and demand 100 yuan in compensation [remember, it is just a threat, If you are not confident or sure of winning, it is best not to reply to the text message, but whether to send the email can be tried. It depends on the situation]... Hehe... For details, please pay attention to my other posts "MMS Scam" and "Dating Scam"...

4. Auxiliary complaints----------

Headquarters supervision telephone number 01063601860

Consumer Council 1231063601860

Consumer Council 12315

Ministry of Information Industry 01012300

The above departments are all supervisory departments of China Mobile. Although there are suspicions among others, complaints will always put some pressure on China Mobile and can be used as necessary auxiliary means. , although in the end it was mobile that solved the problem.

Finally, let’s pay attention to a few details: 70% of successful complaints still depend on local mobile. Some mobile companies will deliberately shirk in order to reduce the complaint rate. 1860 has at least half of the responsibility. It’s for sending users, just push it if you can. Also, SP is forced to open 1860 for complaints