Only one phone call, the problem was quickly solved
On the evening of May 1, Mr. Meng, a citizen of Qufu, found a manhole cover lost by the roadside when he passed by Zhougong Temple. If it is not replaced in time, people may fall and be injured, so Mr. Meng dialed the service hotline (4412345), and the staff of the first-line office reported this situation to the "do it right away" office of Qufu Construction Bureau. After verifying the situation, on the morning of the 2 nd, the staff of Qufu Municipal Engineering Office replaced the manhole cover. Subsequently, the staff of the first line office gave feedback to Mr. Meng.
Gong Tao, a citizen of Qufu, told reporters that once the tap water pressure in the residential area where his father lived was too low, and the water in his home was very small. At noon, Gong Tao dialed the service hotline of "One-Line Communication Right away". On the afternoon of that day, the staff of the water supply company came to the community. After checking the situation, the water pressure was adjusted and the water supply at home returned to normal.
Kong Xiangsheng, a citizen of Qufu, runs a small supermarket near Queli Guest House and sells some souvenirs. On the telephone pole at the entrance of his supermarket, there is a public service billboard about "One-line service soon". "I've heard of' do it right away', but I haven't called yet. Neighbors say it's quite efficient. At least you can find someone. " Kong Xiangsheng recalled that it was not easy to go to work in the unit. If you go early in the morning, you can't find anyone. If you go in the afternoon, you often can't find anyone. "It takes several trips to do something small."
When things go wrong, the number of people's letters and visits has dropped
Before encountering thorny issues, it was not uncommon for departments to shirk and wrangle with each other. Zhang Jiyou, executive deputy secretary of the Qufu Municipal Commission for Discipline Inspection and director of the Municipal Supervision Bureau, said that on the online political platform, a citizen once reported to the Commission for Discipline Inspection that the quality of disposable sterilized tableware was uneven, and the staff successively called the Health Supervision Office of Qufu Municipal Health Bureau, Qufu Food and Drug Administration, Qufu Municipal Administration for Industry and Commerce and other departments.
As a result, the replies given by various departments just circled, and the staff of the Commission for Discipline Inspection did not find a clue. Zhang Jiyou introduced that after the launch of the "Do it right away" New Deal, the relevant person in charge of Qufu City convened the heads of the three departments to jointly carry out rectification activities. It turns out that there are 18 disinfection tableware supply enterprises in Qufu City. After rectification, only five enterprises are left, and the disinfection quality of disinfection tableware of these five enterprises has reached the qualified standard.
"Staff members are lax in discipline and procrastinate on minor matters, which is a common phenomenon in government institutions." Zhang Jiyou said that because of this, the complaints of the masses continue. If the policy of "do it right away" is implemented, the problems reflected by the masses can be reasonably explained and answered even if they cannot be solved immediately. Zhang Jiyou said that shortly after the launch of the New Deal, the number of letters and visits from the masses dropped by 3%. At the same time, the amount of information on the online political platform has also dropped significantly.
"Do it right away" and the supporting policies are more perfect
In February this year, Qufu City opened the "Do it right away" service hotline, which directly connects with 11 "Do it right away" offices. The service hotline office undertakes the responsibilities of consultation, complaint and comprehensive service, and answers questions that can be answered immediately; Belong to the scope of responsibilities of the relevant departments and units, according to the division of responsibilities referred to the relevant "do it right away" office, to track and supervise the handling, and feedback the handling to the citizens who call the service hotline.
not only that, 11 "do it right away" offices in Qufu City are also equipped with "do it right away" through trains, which further improves work efficiency. Qufu City has also extended nine other new policies, including the implementation of the "1+1" system of the first secretary, the construction of the main functional areas of towns and villages, the weekly work of department-level cadres and the system of publicizing achievements.
"Taking the performance publicity system for selecting cadres as an example, the work enthusiasm of township cadres has been mobilized to some extent." Li Changsheng, secretary of the Qufu Municipal Party Committee, said that in last year's transition of township leading bodies, due to outstanding work performance, three secretaries of the township disciplinary committee in Qufu City were promoted to township heads.
Song Yu, director of Lucheng Sub-district Office, is one of the township cadres who was promoted by an exception. Before that, he was the secretary of the Disciplinary Committee of Fangshan Township. "'Do it right away' brings a new atmosphere to the cadre team in Qufu City." Song Yu said that after the implementation of this policy, the work style of township cadres has changed, the work efficiency has improved, and the people's trust in township cadres has also improved.
Luo Hua, vice president of People's Daily Online, has exemplary significance
From April 28 to 3, the third national local New Deal Forum was held in Qufu. Previously, the National Local New Deal Forum had been held twice, respectively in Suining, Jiangsu and Zhanjiang, Guangdong.
Every year, there are about 2 local new policies in China, and People's Daily selects the top ten new policies in China. "The choice of the location of the New Deal Forum is generally based on the characteristics of the policy, taking into account the demonstration and popularization of the policy, and then determining the venue of the local New Deal Forum." Luo Hua, vice president of People's Daily Online, said.
"Improving government efficiency is a common problem faced by local governments all over the country." Luo Hua said that Qufu's "immediate implementation" of the New Deal has solved the problem of government efficiency and motivation, improved the enthusiasm and creativity of cadres, made clear the responsibility to people, and there will be pressure if they don't work, and the pressure will accumulate, thus pushing cadres to find ways to improve their work efficiency. The efficiency of cadres has improved, and the efficiency of the government has naturally improved.
Ji Zhengju, executive director of center for political party studies, is a comprehensive innovation.
"I am very impressed by Qufu's' immediately' New Deal, and I think it is very meaningful." Ji Zhengju, executive director of center for political party studies, said.
Ji Zhengju believes that the innovation in Qufu is a comprehensive innovation rather than a superficial one-way innovation. It involves the work style, mental state and mechanism innovation of cadres. "The management concept is very important. The management concept of Qufu City embodies modernity and combines the characteristics of asking for the people, asking for the people, interacting up and down, and interacting with information. With an innovative environment, chemical reactions will eventually occur. "
"The ruling ability of local government is the local soft power." Ji Zhengju said that GDP and high-rise buildings are only the external manifestations of a place, while the quality of officials and the effectiveness of local governments belong to non-rigid local soft power.
whether a local New Deal can persist or not is determined by its sustainability, policy matching, participation and identification, and transformation of external factors. Ji Zhengju said that the identity of cadres determines the sustainability of the New Deal policy, which is also very important. If a single soldier makes a sudden advance, it may form an island effect and affect the sustainability of the policy.