How to deal with interpersonal interview problems

How to deal with interpersonal interview problems. Don’t panic if these phenomena occur in the workplace. Improper sizing is the most taboo in the workplace. Knowing these rules can help If you want to improve your workplace relationships, I will show you how to handle interpersonal interview questions. How to deal with interpersonal interview questions 1

Adaptability After entering the company, you need to adapt to the work environment, interpersonal relationships and work tasks. Therefore, in the work of government agencies, adaptability is very important in dealing with interpersonal relationships. I believe that when you enter the workplace, you need to change your identity as soon as possible and adapt to the new work environment and interpersonal environment.

As a newcomer, the biggest problem in work tasks is the lack of experience and ability, and the inability to complete the specific tasks assigned by the leader with high quality. It may also be due to a lack of understanding with colleagues and an inability to integrate well into the team. At this time, you need to adjust yourself, actively adapt, become familiar with work processes and task requirements, communicate with colleagues, integrate into the team, and adapt to the new environment. For example, if the unit leader is efficient, you like to do everything meticulously. Therefore, the leader thinks that you do not have the courage to do things.

What would you do if faced with this situation? The key to answering this question is not to think that your work is error-free, but to keep your working methods correct. Instead, we must listen carefully to the leader's guidance, observe the leader's working methods, constantly adapt to the leader's work rhythm, answer questions seriously, and improve work efficiency as much as possible in order to cooperate and adapt to the leader.

Principles and Flexibility In the work of government agencies and units, we must not only abide by national laws and regulations, but also pay attention to the flexibility of specific methods to reflect the principles behind rigid principles. Flexibility and warmth. At work, it is inevitable that some relatives and friends will need your help, but these things may violate the company's rules and regulations or relevant laws and regulations. When dealing with these matters, you must stick to your own principles and bottom lines, and at the same time be flexible.

For example, if you are a staff member of the Market Supervision Bureau, a restaurant run by a disabled person has been closed down because of substandard food quality. Your friends come to intercede on their behalf. what will you do? The core of answering this question should be to adhere to your work principles, express your feelings to your friends, and convince your friends with reason that the legal bottom line should not be broken. It should also be noted that although the owner's restaurant has been closed down, he will seek social help and actively help the restaurant improve the quality of its catering so that the restaurant can tide over the difficulties. This not only adheres to the bottom line of the law, but also humanizes government work.

Relationships are an important factor in interviews, so don’t underestimate every interpersonal topic. Knowing how to handle relationships is very important. I hope that all interviewees can show their "high emotional intelligence" during the interview. How to deal with interpersonal interview questions 2

First, the examiner measures the awareness and skills of interpersonal communication in the following three aspects:

1. Initiative in interpersonal cooperation, interpersonal Adaptability;

2. Awareness of ownership relationships in the organization, such as authority, responsibility, obedience, discipline, etc.;

3. Principles and principles for handling interpersonal relationships Flexibility in understanding and the ability to communicate effectively.

Second, the interview questions are divided into seven categories:

That is, interpersonal interactions with leaders, colleagues, subordinates, the masses, relatives and friends, multiple relationships and oneself.

1. Interpersonal communication with leaders

For example: You and your classmates were admitted to a new unit. You work hard and have outstanding achievements, but your boss has a bad impression of you, and your classmates are under the leadership of Trust, and often make things difficult for you, what do you do?

2. Interpersonal communication with colleagues

For example: During the grassroots cadre reporting activities, your colleague Lao Xia needs to return to the unit to do other urgent work. You will take over Lao Xia’s cadre reporting. Grassroots work, how do you hand over to Lao Xia and continue to do this work well?

3. Interpersonal interactions with subordinates

For example: Some of your subordinates actively approach you, some stay away from you, and some are indifferent to you. How do you deal with normal interactions with them? Work relationship?

4. Interpersonal communication with the masses

For example: if you go to the community to investigate the situation of people living on minimum living allowances, how do you maintain a good relationship with community workers, people, and people receiving minimum living allowances to ensure that The task was successfully completed.

5. Interpersonal interactions with relatives and friends

For example: a colleague left work for a while and the boss criticized him, but she was very dissatisfied and started slacking off. You What should I do as his good friend?

6. Interpersonal communication with multiple relationships

For example: When you go to a new unit, your colleagues don’t trust you very much, and the leader only gives you some trivial things to do. What do you do in this situation?

7. Treat yourself correctly

For example: after you are admitted to the new unit, your leaders and colleagues around you are observing you, and you are also familiar with the surrounding interpersonal environment. You have How can I integrate myself into this new environment as quickly as possible?

Third, answer interpersonal interview questions from the correct perspective.

For interpersonal communication questions, a general idea is that when you encounter difficulties and setbacks, you should look for problems within yourself instead of picking faults from others. One of the main ideas is to be enthusiastic about helping colleagues, and when encountering conflicts, you should consider the overall situation, be more tolerant, and avoid intensifying conflicts. When dealing with relationships with relatives, one of the main ideas is to try our best to balance career and family, and to unify principles and flexibility. When dealing with relationships with friends, you must pay attention to principles first and be cautious when making friends. When dealing with the relationship with the people you serve, you must be enthusiastic and patient, and serve the people wholeheartedly. How to Handle Interpersonal Relationship Interview Questions 3

Preface

Interpersonal relationship questions are required questions for civil servant interviews and public institution interviews every year, and they must be faced in actual work and interpersonal interactions. Problems, finding solutions will be beneficial both in interviews and at work. When I had dinner with a certain director of the provincial bureau, he once told me personally that in our country, emotional intelligence is more important than IQ. Yes, your emotional intelligence is what tests your interpersonal relationships.

The interpersonal relationship questions have distinctive characteristics: they involve contradictions between people and contradictions between things. Among them, contradictions between people include contradictions between leaders, colleagues, and the masses, etc., and contradictions between things are even more bizarre. , everything is included, but it never changes away from its origin, and there will always be contradictions between people or things. Most of these questions will assume a scenario and then lead to corresponding contradictions. This will test the candidates' emotional intelligence and ability to actually deal with problems, which is very disadvantageous for inexperienced candidates.

2 Ideas

No matter how difficult the question is, there is a direction and a breakthrough. The idea of ????the interpersonal relationship questions is:

Firmly stand on a position: The leader likes it most. Candidates are outside the circle and inside the square. They not only lose the flexibility to solve problems, but also have a firm and unchanging stance. Therefore, when encountering problems, we must emphasize discipline, organization, unity, and obedience. For any interpersonal relationship questions involving violations, the examinee will generally be tested on whether he or she is principled; for interpersonal relationship questions involving leaders, the test will generally be on whether the candidate is obedient; for interpersonal relationship questions involving colleagues, the test will generally be on whether the candidate is responsible and united; Questions about interpersonal relationships with people generally test whether they are patient and enthusiastic.

(The generalization may not be complete, and the specific situation will be analyzed in detail)

Grasp one principle: work comes first, and the overall situation is important. Whenever you encounter "people" conflicts, if it affects your work, deal with the interpersonal conflicts first, and then arrange the work; if it does not affect the work, arrange the work first, and then deal with the interpersonal conflicts.

Learn a method: Think from someone else’s perspective. As the saying goes, "Looking at the side, there are ridges and peaks, and the heights are different from near to far." Problems seen from different angles are different. You must think about problems from the perspective of others and understand others.

An attitude: positive and optimistic. We must believe that the world is beautiful, the hearts of our colleagues are kind, and the hearts of the people are simple. When you encounter problems, you should look at them from a positive perspective; when you encounter problems with your colleagues, you should believe that they are trying to help you and may have done bad things with good intentions; you should be more understanding and tolerant of the masses, after all, we are here to serve the masses. .

Three Real Questions

The above ideas can solve most interpersonal problems, but some "weird questions" are difficult to solve because there may be hidden traps in the question stems.

Real question 1: There is a conflict between leaders A and B. Leader A arranges an urgent task for you, and leader B immediately arranges for you to go on a business trip after learning about it. What should you do?

Analysis: At work, you will encounter this kind of situation. As a subordinate, you are very embarrassed. You are in a dilemma. If you don't handle it well, you offend both sides, you are not a human being inside and outside, and your work will be more troublesome in the future.

Adhere to a position: square on the outside and round on the inside. Principle: Follow the big leader. If two leaders are at the same level, they will be dealt with in the order of arrangement. Yuan: You should explain to the other leader tactfully and try to express your helplessness and difficulties.

Grasp one principle: work comes first and the overall situation comes first. Once you’ve decided, do your job and don’t look back.

Pay attention to one method: pretend to be stupid.

An attitude: positive and optimistic, believing that their conflicts are work debates.

Jiudao’s answer: As a subordinate, I am very reluctant to have conflicts between leaders, but I believe that leaders will still put work first and be willing to understand my difficulties.

First of all, I will focus on work, measure the importance and urgency of the work assigned by the two leaders, judge whether it is possible to complete it at the same time, and try to cooperate with the work of the two leaders.

Secondly, if I cannot complete two tasks at the same time, I will work according to the order arranged by the leader. I will find Leader B and explain the situation to him sincerely. During the explanation process, I will talk to Leader A, focusing on the urgency and importance of the work. I hope Leader B can understand and ask for permission to allow others to go on a business trip. If leader B is resolute, I will explain the situation realistically and realistically: Both A and B are my leaders, and I will work according to the order in which the leader arranges the work.

Once again, I will work overtime and try to do the work assigned by leader A. After the work is completed and reported, I will find leader B and explain that the emergency work has been completed and whether I still need to travel. If necessary at any time Follow the instructions.

Note: If this problem occurs in reality, no matter how you deal with it, there will be certain risks. Please note that if you have a good method, you can also propose it.

Real question 2: Someone comes to you to do something, but it does not comply with the policy. You explain it to him, but he thinks you are cheating him and yells at you. At this time the leader walked in from the door. How do you deal with it?

Analysis: This question can be answered using the same idea just now, but there is a trap hidden in the question: at this time, the leader walks in from the door. If you throw the problem to the leader, it may seem like a good idea, but it will easily complicate things and is not advisable.

Jiudao answer: Serving the people wholeheartedly is our purpose. Faced with the situation in the question, I will never argue with the masses, otherwise it will have a greater impact on the unit. Instead, I will actively and steadily eliminate the misunderstandings of the masses so that the masses can enjoy our efficient and high-quality services.

The leader happened to pass by. I will not direct the dissatisfaction of the masses to the leader and let the leader solve this thorny problem. Instead, I resolve conflicts within the scope of my work.

I will immediately pour a glass of water for the person, ask him to sit down in our conference room or another office to reduce the impact on the work order of the unit, and then patiently explain, I will say this: Old man, what you proposed The request does not comply with our policies. I am definitely not deliberately trying to embarrass you. Our policies and regulations are here. You can also see that this is fair to everyone. If you don’t believe it, you can go home and ask about it. Anything that does not comply with the regulations or policies will be dealt with by us. It won't be done.

After the mood of the people stabilizes, I will combine the policies and requirements to inform the people of the procedures that should be provided and the standards that should be met. If I can supplement the materials, I will exchange contact information with the people to help them solve the problem; if it does not meet the standards, I ask the people to understand and provide more and better services to the people within our ability and in compliance with the regulations.

After handling this matter, I will make a special report to the leader on the causes and consequences of the conflict and the handling of the incident, and explain my approach in detail, asking the leader to understand the situation at that time. Leaders are asked to criticize and correct any unscientific and inadequate handling during the process.

We often say that the interests of the masses are no small matter. In future work, I will seriously consider this matter. I bring inspiration and. Grasp the unity of policy principles and work flexibility, ensure that things are handled according to rules and regulations, and at the same time improve service quality and efficiency, so that leaders can rest assured and the people are satisfied.