Communication skills of property customer service 0 1
1, praise is a person's behavior rather than how great the person is.
Say hello to the host just right, don't forget.
3. Praise the host after serving him. Don't say you send banners. The owner will think of it himself. Just say thank you.
4. Criticism depends on who it is. A knife in the mouth and a tofu in the heart? It is based on friendship.
Don't criticize family, friends and colleagues when there is a third party, let alone criticize the host.
6. If you can't answer and you can't answer, smiling is the best answer, and then change the focus of the conversation. Remember that you can't pretend to understand. Telling the truth often proves that your emotional intelligence is low.
7. What is the best way to introduce yourself? Hello, I'm XXX. Nice to meet you. ?
8. Before answering other people's questions, please pause 1 second, which will make you think for a while? Misfortune comes from the mouth? .
9. Ask others for help and make others feel that he is important. Without him, more people like to be teachers.
10, where does the communication come from? What about you? Let's get started. What is in the middle? Excuse me. Should there be an ending? Thank you? , and remember the 9 above.
Communication skills of property customer service 02
Communication skills with warm-blooded and lively hosts
My interests are changeable, my emotions are rich, I am more easily dominated by emotions, and I am willing to make friends. Therefore, they should choose a relaxed and lively form of communication to meet their characteristics of talking and communicating, and they should also seek their opinions and suggestions.
Communication skills with impatient hosts.
People who are grumpy and impatient are courageous and quick-thinking, and they tend to be competitive, which is beyond words. When communicating with them, we should pay attention to being gentle and friendly, avoid being hard-edged, soft-hearted, not arguing with the host, not provoking the host, requiring quick service, not using impolite language, and praising them in public at an appropriate time according to their characteristics, which can stimulate their enthusiasm and enthusiasm, and talk with them openly and sincerely. ? Bend over and hint? This technology has little effect, but? Challenge? But it often works.
Communication skills with owners with stable viscosity
Like a clean environment, practical, easy to communicate, strong self-control, calm and quiet, not too picky about service, try to be as safe as possible in what you do and say, and don't easily change your opinion and communicate with them? Love? Sincere attitude, down-to-earth style, and less rhetoric. Do more practical things. Once they win friendship, they will be sincere and single-minded, emotionally stable and their friendship will last longer.
Communication skills with depressed guests
Depressed hosts are sensitive and unsociable. At the reception, the property managers should be more close and serve them silently, but not too enthusiastic. They can talk about some pleasant things on their own initiative, but don't joke. They should respect the privacy of others. If something needs to be discussed, we must listen to the opinions of the owners patiently and pay attention to their consistent attitude.
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