Analysis of social work service model

Any industry has its own model. It is precisely because of the uniqueness of its industry model that the industry presents its personality and rich connotation. The social work industry has quietly emerged in China in recent years, especially in the Pearl River Delta region, where it can be said to be in full swing. Below I will share with you an analysis of the social work service model. You are welcome to read and browse.

1. Who is your service client?

1. Who is your service client?

Who is your service client? I don’t know who your service client is. , whether it is case work, group work or community work, knowing who you are serving is the first step in carrying out services. Not knowing who the service recipients are is almost always the most common mistake made by social workers who have just entered the social work industry or even those who have been in the industry for a while, because most social workers tend to start from the service they want to do and the service they can do, rather than from the service Starting from the needs of the object. Nowadays, social work services develop industries and technologies, but what they produce is value, service brands, and soft things that social workers bring to service recipients. However, social workers’ services are not patents, so you must be clear about your Who are the service recipients and why should the government purchase the services you provide to residents?

2. Describe your service objects

Why should you describe your service objects? How to describe your service objects? This is worthy of our thinking and exploration. Describe your service objects. The more detailed you describe the service objects, the more specifically you can design your service. Describe your service recipients including their age, gender, marital status, area of ??residence, income level, interests, hobbies, habits, etc. You should also describe what services they have received and the effectiveness of the services they are currently receiving.

3. Determine the main problems of service recipients

The problems that people have to face in life are ever-changing, and the types are even more complicated. The client may be facing several problems at the same time, or may be facing a major problem at the moment. It seems that people have been inextricably linked to problems since they were born into this world, such as school problems, work problems, making friends, family problems, etc. . Your client will also face many problems, waiting for you to deal with them together. However, the main contradiction is the key to solving the problem and plays a dominant role. Therefore, although your client is facing countless problems, please list them in detail, such as physiological problems, physical diseases, intelligence, etc., and then among these many problems , to evaluate the main problems of the service recipients, prioritize them, and then assist the service recipients to solve them.

4. Clarify the needs of the service objects

Through the above analysis, now we have to move towards the needs of the service objects. Maslow divided human needs into five levels: physiological, safety, love and belonging, respect, and self-actualization needs. Breedershan's need theory points out that human needs include expressive, sensory, comparative and normative needs. However, in the current service situation, the needs of service recipients can be divided into material needs and spiritual needs. Material needs include various material needs that service recipients need to solve their own housing, subsistence allowances, and living environment, while spiritual needs include various psychological, spiritual, respect, and other spiritual needs to achieve spiritual satisfaction. The economic base determines the superstructure. Most of today's service recipients still seek help at the material level, while spiritually needed services still need to be explored.

2. What do we provide to the service objects

1. Service value gt; Drink for free

Value is what you provide to the service objects. The services of social workers are basically free. In mainland China, they are almost purchased by the government or foundations, while in Hong Kong they occasionally charge a small fee. We will not discuss the charging issue here, but the question we have to think about is why our services are free but fewer people participate.

Our social workers distribute our promotional and recruitment leaflets in the community and in the square to promote our free services. However, most residents just look at it and walk by without paying attention to whether it is free or not. Our social worker was a little disappointed. The services we provide to our clients are completely free. However, the reason why your clients don’t come to your groups and activities is because your free offer is no longer attractive. The real reason lies in the content of the services you provide. You can help your clients solve some problems. What problems can it bring, or what kind of appreciation can it bring to the service recipients. To give a simple example, a social worker distributed free paper towels in the community. Residents flocked to it and the scene became heated. Why? The reason is very simple. The uses of paper towels to residents are obvious. They can be used to wipe tables, go to the toilet, etc. This is the value of paper towels.

2. Service is a solution to the problems of the service objects

Who are our service objects? Where are they? What happened to them? What are the problems of the service objects? What can we do What? When you are designing your service plan, we all inevitably have to think about this series of questions, but more importantly, our service is a solution to the problems of the service objects. After implementing our service plan, It can help the service object reach an ideal state, rather than just caring about the current problems of the service object, so the service plan must be centered on the service object.

3. Our relationship with services

I think the service relationship here has two levels: one is the relationship with the service object, and the other is the relationship with the service itself. The relationship with the service object is easier to understand, while the relationship with the service is the relationship between our summary, reflection and improvement of the service itself.

1. The frequency of service relationships. How often do we meet with our service recipients? Does our service recipient participate in our activities 1-2 times, or never participates again, or the service recipient has never participated in our services. We will have regular supervision and training on the relationship between social workers and the service itself, but this does not mean that our relationship with the service itself is very close. In the initial stage of the social work industry, there are still many people who are trying to learn. , this is understandable, the key is that the most important thing is whether these behaviors are passively generated or actively accepted, so reflection on the service itself is also very important.

2. Emotional relationship. Humans are emotional animals. When we have a certain relationship with the service object or the service itself, there will be more or less personal feelings, whether spontaneous or touched, such as pity and sympathy for the service object. Emotions, etc., and for the service itself, sometimes you will feel confused, helpless, helpless, etc., handle the emotional relationship with the service object and the service itself.

4. How to deliver our services

The service itself does not come to the service object, but the service provider can deliver the service to the service object. So when we know who the service recipients are and have formulated a plan to solve the problems of the service recipients, we should think about how to bring these things on paper to the eyes and homes of the service recipients, so that they can participate in our services. That is what we call service channels. As far as the current situation is concerned, the delivery of social work services can be roughly divided into several channels. One is outdoor publicity, such as bulletin boards, etc., and the other is online publicity using modern networks. But This type of publicity is relatively rare. The second is to use activities and services to publicize the service. The fourth is to carry out press conference-style leadership publicity, requiring leaders in the community to hold press conferences and requiring them to publicize through their influence. But such channels are still rare. Therefore, when our service delivery channels are blocked or unsatisfactory, we need to make corrections, improvements, or even innovate delivery channels.

5. Resources and partners

1. Core resources. The services of social workers are inseparable from people, talents, materials and strength. But the most important core resource of social work services is social workers. Without social workers, social workers' services cannot be carried out in a professional manner.

To be more precise, the service experience of social workers is the core resource of social work services. If an organization or a center does not have the service experience of social workers, it will be even more difficult to provide social work services. Social workers are imported products introduced to China from overseas. The accumulation of local service experience is also very important, followed by core resources such as funds, service models, etc.

2. Partners. Linking resources is one of the most commonly used techniques for social workers. In the process of linking resources, it is inevitable to contact many departments and organizations and form a certain cooperative relationship. This involves the development of partners and the maintenance of relationships, so in this aspect social workers can be given the opportunity to exercise their various abilities such as outreach, communication, planning, etc. The partners with whom social workers often cooperate include neighborhood committees and street-related departments. etc. Social workers can sort out and summarize during the service process.

6. The issue of service effectiveness

Service effectiveness seems to be a commonplace topic, and it is also an aspect that we focus on when writing service plans. We need to collect and carefully collect it when carrying out services. refining. In terms of effectiveness, judging from the points, lines, and surfaces radiated by the service, the first thing to consider for effectiveness is the change of the service object, such as in cognition, behavior, attitude, etc., because the first service provided by social workers is to face a person A group of service objects is formed, which forms points one by one. Secondly, the points are linked into a line, such as changes in the population within a range (community) and changes in the appearance of the overall range. For example, social workers carry out publicity services in the community, and the community The overall environmental cleanliness is improved, and the third is the effect at the entire street level. First, the overall appearance of the street is changed. Secondly, the street can summarize the experience worth recommending. ;