Through the transformation of the household registration hall, the "zero distance" of serving the masses has been truly achieved. Add drinking fountains, reading glasses, umbrellas, seats and other convenient service facilities in the household registration hall to provide satisfactory services for the masses; The service desk is neatly arranged with all the materials and procedures needed by the masses to apply for identity cards and household registration; Set up a mass suggestion book, timely sort out the opinions and suggestions reflected by the masses, better improve services, enhance work efficiency and facilitate the masses.

The second is to innovate service methods to facilitate the masses quickly.

In addition to serving the masses during normal working hours, the household registration window also announces the contents and methods of telephone appointment on the outer wall of the household registration hall, and the masses can make an appointment by telephone to handle business; For the elderly, weak, sick and disabled residents and the people who are inconvenient to do things, the household registration police take the initiative to go to the door to handle relevant documents for the people; For the household registration business that cannot be completed within working days and needs to be handled urgently, the college entrance examination candidates need proof urgently, and the college will handle it normally on non-working days.

Third, innovate service attitude and enhance the impression of the masses.

The service attitude of the police at the household registration window is directly related to the distance from the masses. The institute advocates the concept of "smiling service and enthusiastic service", strengthens the service etiquette training for registered police, and requires the police to greet the people, answer questions and send them away, showing love for the people, convenience and benefit the people in every link of work service.