second, the payment time is from October 8, 222 to November 1, 222, and it will not be accepted after the deadline.
third, the payment method 1. the central heating system is implemented after charging first. Pay in full at one time according to the charging standard. 2. Residents can pay fees at the branches of Industrial and Commercial Bank of China, Agricultural Bank of China, China Construction Bank, Bank of China, Rural Commercial Bank, service hall of municipal heating company and online banking of all banks. 3. Alipay Living Payment-Heating Fee-Tengzhou Thermal Power Co., Ltd. 4. WeChat Payment-Living Payment-Heating Fee-Tengzhou Thermal Power Co., Ltd. 5. "Livable Tengzhou" WeChat WeChat official account enters the user code to pay the fee in the smart heating service hall 6. The working hours of the municipal thermal customer service hall are 8: 3-12: am and 13: 3-17: 3 pm (the cash business is closed until 17: ) During the charging period of the customer service hall, it works normally on holidays and weekends.
iv. pressure test operation in order to ensure the heating work in winter, our company has been carrying out pressure test on heating facilities in residential quarters since October 1, 222, and the specific pressure test time will be posted in the residential quarters. Please pay attention to it.
V. Opening and Stopping Supply During the heating season of 222-223, users who need to go through the procedures of opening and stopping heating, inquiring about heating fees and user codes can do it themselves in the "Livable Tengzhou" WeChat WeChat official account Smart Heating Service Hall or go through the opening and stopping procedures with their ID cards at the E246 window of the customer service hall and municipal service hall of the municipal heating company from October 8 to November 1. Those who fail to do so after the deadline. Users who have applied for stopping will be automatically postponed if they continue not to use heat in this warm season. For residents and non-resident users who apply to stop using heat, the heat collection fee is still not counted.
Sixth, the city's 24-hour unified heating service hotline 8112345 When the majority of heat users encounter heating problems during the heating period, they can dial the 8112345 heating service hotline to give feedback to the customer service staff, and the heating enterprises will provide on-site service according to the actual situation. Users can pay attention to the "Livable Tengzhou" WeChat WeChat official account, and handle all kinds of business and get relevant heating information by themselves in the smart heating service hall.
VIII. Special Tips 1. In order to maintain the normal heat supply and demand order and ensure the safety of heating, our company will carry out safety inspection, return visit service and heat consumption inspection for heat users in the whole process during the heating period, and all heat users should cooperate with the inspection according to the contract, otherwise our company has the right to stop heating. 2. In order to ensure the smooth development of central heating in the heating season of 222-223, please check and maintain your own heating facilities by yourself, and eliminate defects in time, so as to avoid incidents that affect the safe operation of the heating pipe network or the heat quality of other users; If losses are caused to users or other users due to leakage of their own heating facilities, the corresponding users shall bear the responsibilities, and our company will not bear the relevant responsibilities. 3. The dividing point between the user-owned heating facilities and the heating facilities used in the building is: 1. The new construction project is bounded by the user side of the household shut-off valve; 2 The transformation of existing buildings and the development of old residential areas are bounded by locking valves. 4. No unit or individual may carry out the following acts: 1. Install drain valves, drain valves or heat exchange devices on indoor heating facilities without authorization; (2) Altering heating pipelines, installing pipeline pumps, adding radiators or changing the nature and mode of heat use without authorization; 3. Unauthorized discharge of hot water from heating system and other acts that hinder the normal operation of heating facilities; 4 damage or unauthorized modification, removal of heating pipe network, signs, manhole covers, valves and instruments and other heating facilities; 5 damage or unauthorized installation, disassembly, modification, interference with heat metering facilities. If the above acts cause losses to other users and heating enterprises, they shall be liable for compensation according to law. 5. In order to implement the requirements of epidemic prevention and control, reduce the gathering of people, reduce the risk of prevention and control, and effectively protect people's lives, health and safety, we suggest that you use online payment. Tengzhou Thermal Power Co., Ltd. September 29, 222