JD.COM's goods are relatively good, and there are basically no counterfeit goods. . . Some product quality problems are normal (no product can guarantee 1%OK)
But please pay attention when signing for the goods.
first of all: check whether the outer package is in good condition, and whether there are any signs of unpacking. If not, pay and inspect before signing (especially for valuables). If you have paid, check before signing.
if the goods are inspected completely and there are no signs of appearance damage, sign for them first, and then test whether there is any problem with the goods. If there is, return them quickly.
I have bought a lot of online shopping products, such as JD.COM, Yixun, Newegg, Zhuoyue Amazon, and so on. Everyone has problems of one kind or another, and JD.COM is not as good as before.
personally, I think that if there is something wrong with the goods, none of these companies can do a perfect after-sales service. Of course, they can't give up eating because of choking, so my approach is: physical stores can be considered for large items, except for some very favorable items, and online shopping can still be considered for other small items. After all, it is very convenient. Occasionally, it is very affordable.
How about JD.COM?
Shopping in JD.COM Mall is guaranteed.
first of all, the products are more comprehensive and more selective.
second, all goods are invoiced by regular machines, which provides a guarantee for your after-sales maintenance.
thirdly, digital products and packages can be selected, which is economical and convenient.
fourth, the delivery speed is basically the same day when there is a spot. You can check the express delivery number in "My JD.COM"-"My Order" to track the logistics and transportation in real time.
fifth, if there is a problem, you can apply for a return online, and if it is approved, you will be returned or replaced with a new product.
In addition, you can get extra rebates when you go shopping in JD.COM through the rebate entrance of E-commerce. More importantly, there are many live Lei Feng in the E-commerce forum, which can help you place orders with coupons and save cash ranging from 1 to 1 yuan. There are countless enthusiastic netizens to help you with ideas and solutions when you encounter problems. There are many shopping experiences to share with you.
How about the service in JD.COM Mall
I bought four things in JD.COM, a notebook, a mobile phone, two keyboards, a pendant and a chain.
Notebook: Dell's, the heat dissipation is extremely poor, or it may be the notebook itself, which has nothing to do with JD.COM.
mobile phone: I suspect it is not licensed. Although the mobile phone is not expensive, I feel that there are some problems in standby time and product quality.
Keyboard: one * * * two keyboards, one of which I ordered is a USB interface, but it was sent with another interface. When I want to return the goods, I have to go to JD.COM to submit an application, but I failed to submit it several times. I don't know why.
Pendant and chain: I originally bought a pendant and the chain was a gift, but when I received it, I saw only a very ordinary chain. I was depressed! The delivery man made a phone call for me, but the customer service asked me to submit an application for replacement. You said that I had not had time to leave the delivery man after receiving the goods, but asked me to submit an application on my computer. Is this reasonable?
The four shopping experiences in JD.COM are all the same, and I don't know why I went shopping there once or twice. I may always hope that I won't be disappointed next time, but the result is. Alas, now I have to wait for JD.COM to exchange the goods for me. Although the goods are not expensive, I am tired of the expense. What kind of service is this?
How to retrieve the order deleted by mobile phone JD.COM
At present, the mobile phone terminal does not support retrieval, so you can log in to the computer webpage to restore the order, as follows: 1. Enter the recycle bin, then find the order that needs to be restored, and click "Restore" as shown in the figure: 2. The order deleted in the recycle bin is permanently deleted, and recovery is not supported temporarily: Note: 1. Only cancelled and completed orders can be deleted; 2. The deleted order cannot be evaluated, printed and applied for after-sale; If you want to continue these operations, you can restore the deleted order first; 3. After the order is permanently deleted, it cannot be restored.
extended information JD.COM (stock code: JD), a self-operated e-commerce enterprise in China, was founded by Liu Qiangdong as the chairman and CEO of JD.COM Group. It has JD.COM Mall, JD Finance, Paipai.com, JD Smart, O2O and overseas business department.
in 213, it officially obtained the virtual operator license. In May 214, it was officially listed on the NASDAQ Stock Exchange.
In June 216, we reached a deep strategic cooperation with Wal-Mart, and No.1 Store was merged into JD.COM. Cooperation in business philosophy: Internationalization brings competition globalization, and the field of e-commerce in China is changing rapidly. As a flagship enterprise bearing the brunt, JD.COM will inevitably face more intense and even white-hot business competition.
In the face of increasingly fierce market competition, JD.COM always tells himself: We should not only strengthen close cooperation with strategic partners, but also cooperate with rivals on the basis of full competition. JD.COM's understanding of cooperation is * * * win development cooperation, joint and complementary cooperation, and "competition and cooperation * * * win" brought by cooperation is JD.COM's eternal concept of seeking development.
Integrity: JD.COM adheres to the concept of putting enterprises before others and putting people first in its development, and establishes the most harmonious cooperative relationship with users, suppliers, investors and other partners on the basis of integrity. "Sincerity" represents JD.COM's sincere attitude in cooperative relations, while "faithfulness" represents JD.COM's development creed based on "credit".
It can be said that "honesty" is not only the code of conduct in JD.COM, but also the moral standard in JD.COM. Making friends: If JD.COM is likened to a high-speed machine, users, employees, investors, suppliers and other partners are indispensable parts of this machine. Only the close cooperation of many partners can make this huge machine work normally.
Therefore, in the process of doing business, JD.COM strives to have more emotional communication with every customer or partner, and gradually transforms the business circle into a circle of friends, instead of pure business dealings. Doing business is to be a man, and you must be a good man first.