(1) security patrol ① closed management cannot be implemented, but there are special personnel to patrol the residential area 24 hours a day, with no less than 3 inspectors, and the service is basically standardized. (two) dress security, familiar with the area, serious and responsible, strong sense of responsibility, carrying duty signs, loyal to their duties. (3) Be able to seriously handle the complaints and help of the owners (users). (4) There are obvious signs that endanger personal safety. ⑤ Emergency plan (murder, fire, explosion, earthquake, elevator emergency, etc. ) basically completed, and relevant measures were implemented.
(2) Hygiene and cleaning ① The domestic garbage in the residential area is bagged, and the garbage is removed daily; Garbage rooms (boxes, cars) should be kept basically clean and tidy. (2) The property management enterprise is responsible for cleaning the stairs at the entrance of Grandpa's regional unit, and * * * cooperates with the owner (user) to clean the stairs; * * * Place shall be cleaned once a day, and there shall be no garbage and sundries on the ground after cleaning. (3) The public toilets shall be cleaned once a day, with no obvious dirt and traces overflowing. (4) The manhole, sewer and septic tank in the residential area are cleaned and dredged once every two years, which can basically be unblocked.
(III) Greening maintenance ① Clean up the garbage such as peels and stones on the green belt and grass every day 1 time, and there is basically no sundries by visual inspection. (2) The lawn grows in general and the color is general, and there is basically no obvious lack of grass and large-scale pests and diseases in the whole lawn; There is no obvious phenomenon such as stacking, scaffolding and occupying roads. ③ Apply fertilizer at least once a year 1 time, the trees will grow normally, there will be no obvious dead trees, and pest control will be carried out at least twice a year.
(4) rockeries, pavilions, cloisters, sculptures and other garden sketches are overhauled every 2 years 1 time.
(IV) Maintenance of houses, facilities and equipment ① At the end of each year or the beginning of each year, conduct a comprehensive inspection of houses, facilities and equipment, roads and green spaces 1 time, grasp the complete damage state of houses, facilities and equipment, evaluate the complete damage degree, record the inspection situation, report the overhaul and reconstruction plan to the owners or owners' committee in time, and implement the maintenance funds. Inspect the doors, windows, glass, street lamps and other facilities in public parts of buildings such as unit doors and stairwell passages/kloc-0 every February, and arrange the maintenance of doors and windows in * * * parts from 1 0 every year to keep them basically intact. (2) The house repair system is perfect, the convenient repair measures are complete, the indoor maintenance of residents is paid (the specific scope and price are agreed by both parties), and the service attitude is good. (3) * * * The facilities and equipment are in good condition, running normally, without accidents, with equipment running records, and the operators strictly abide by the operation procedures and maintenance specifications.
(4) The appearance of the house is basically intact, with no major defects; The roof is overhauled every year/kloc-0 times, and the drainage of the roof is basically smooth.
⑤ * * Use corridor lights and ever-burning lamps without potential safety hazards. ⑥ * * Cover and lock the secondary water supply tank, and clean it 1 time every year, without secondary pollution and hidden dangers.
All landowners roads, parking lots (sheds, houses) and other public places (places), architectural sketches, sculptures, etc. Basically intact, clean. ⑧ Fire fighting facilities and equipment are in good condition and ready to use.
Pet-name ruby well (pool) cover plate, pipeline damage can be repaired in time.
(V) Basic ledger data management ① The system of owners' convention and house decoration management regulations is complete. (2) There are certain housing files, which are classified into volumes for easy reference. (3) management information (such as household files, housing files, housing safety survey records, property management fund receipt and payment records, and the assessment opinions of the owners' committee on service standards, etc.). ) gradually establish and improve, and implement various measures.
(VI) House decoration management ① The decoration management system is relatively perfect. The property management company has signed a decoration service agreement with the owner (user) and has informed the owner (user) of the matters needing attention in the decoration management regulations. (2) the owner or user of the house has complete house decoration procedures, and there is no illegal decoration that endangers the structure of the house.
(3) The facilities, equipment or components installed on the external wall or roof have no major safety hazards.
(4) To promptly stop the phenomenon of illegal decoration, disorderly construction and unauthorized change of housing use, actively report to the relevant departments and cooperate with the competent authorities to deal with it.
(VII) Environmental order ① The main entrances and exits of the residential area are equipped with a schematic plan of the residential area, which is accurately marked and the building number and unit number are complete. Annual inspection, maintenance and replacement 1 time. (2) mobile stalls, vendors, picking up (collecting) barren people entering the community can stop and expel them in time.
(VIII) Vehicle management ① The vehicle management system is perfect and the measures are implemented. ② The records of foreign motor vehicles entering and leaving the community are basically complete, and the vehicle charges meet the requirements. ③ Non-motor vehicles are parked in an orderly manner, and there is no phenomenon of occupying green space.
(four) the paid use of parking spaces and the responsibility of vehicle storage are clear, and there is no major management dispute.
(IX) Community cultural activities ① There are conventions on residents' spiritual civilization and owners' conventions in the community, the service system for spiritual civilization construction is sound, the neighborhood is United and civilized, and specific measures are taken to love the elderly and the disabled. ② Sports venues and cultural venues are open to residents regularly. (3) Be able to cooperate with the streets to do a good job in building spiritual civilization in the community.
(X) Comprehensive management and service ① The relationship between the community management unit and the property client or the owners' committee is clear; The management system of the community is basically perfect, with strict internal management system and post assessment standards. (2) The management unit has a fixed office space, management personnel and professional and technical personnel hold relevant certificates, and employees have a standard dress and obvious signs, and their work is strict and cordial, and they can implement a number of convenience service measures.
(3) The name list, contact information and office address of the person in charge of the property management project shall be publicized in the obvious groups in the community. (4) Establish a financial disclosure and supervision system, and disclose the income and expenditure of property management service fees once every six months.
Yancheng Ordinary Residential Property Management Service Level Standard (Second Document)
Service standards for serial number items
(1) security patrol ① There are trained professional security guards, and patrol and management systems are implemented.
(2) The security personnel should dress neatly, wear obvious duty signs, be familiar with the area and be serious and responsible.
(3) Closed management cannot be fully implemented. The main entrances and exits are manned 24 hours a day, the temporary exits are open at the specified time, and there are special personnel on duty during the opening hours.
(4) 24-hour patrol community, the service is basically standardized, all patrol personnel are not less than 4 people, and they can take the initiative to accept complaints and help from the owners (users), and the patrol records are basically complete.
(5) Endangering the personal safety of residents, with obvious signs and certain preventive measures.
(II) Hygiene and cleaning ① The domestic garbage in the community is bagged, and the garbage is removed daily to keep the garbage room (boxes and cars) intact and clean.
(2) Public * * * places and * * * use parts shall be cleaned once a day. After cleaning, the ground is free of garbage, sundries and sanitary dead corners, and the visual inspection is basically clean, and the public seats (stools) are basically clean.
(3) Clean the floor and stair steps once every half month, wipe the stair handrails once a month with a rag, and scrub the public doors and windows of the stairs once every six months. The stairs are basically clean and tidy visually.
(4) male * * * toilet cleaning once a day, no obvious traces, dirt and odor.
⑤ The manhole, sewer and septic tank shall be cleaned once a year to keep them unblocked.
(3) Greening and maintenance ① Clean up the thick green belts, peels, scraps of paper, stones, leaves and other rubbish on the grass every day, and it is basically clean by visual inspection.
② The growth of lawn is basically normal, the survival rate is above 80%, the color is average, there is a small amount of yellowing, there is no large area of pests and diseases, and there is no obvious stacking, scaffolding and encroachment. And timely watering, fertilizing, pruning and pest control according to the growth of the lawn. ,
(3) The trees grow in general, with no obvious dead trees, no obvious nail and bolt binding phenomenon, and the growth and shape of the hedge are basically normal.
(4) Fountain pools and artificial lakes are salvaged every ten days 1 time, and the dirt and garbage on the bottom and wall of the lake are cleaned once every season, and the water surface of the lake (pool) is visually free of sundries; The fountain is fully equipped.
(5) rockeries, pavilions, corridors, sculptures and other garden sketches are overhauled and painted twice a year.
(4) Maintenance and maintenance of houses and facilities (① Conduct a comprehensive inspection of houses and public parts, public facilities, roads, green spaces, etc. 1 time at the end of each year or the beginning of each year, so as to grasp the complete damage status of houses, facilities and equipment and evaluate the complete damage degree; Patrol inspection should be recorded, and the renovation plan of large and medium-sized repairs should be reported to the owner or the owner's Committee in time to ensure the maintenance funds. Patrol the doors and windows, glass, street lamps and other facilities in public parts of buildings such as unit doors and stairwell passages 1 time every year, and arrange 1 time to repair the doors and windows in * * * parts every year to keep them basically intact.
(2) The house repair system is perfect, convenient repair measures are complete, and residents' indoor maintenance provides paid services. The specific scope and service price are stipulated in the property entrustment contract, including emergency repair (such as tap water, sewer, garbage road blockage, heating equipment leakage, power lines, lighting equipment failure, etc.). ) in place within 6 hours, repair within 72 hours. If not, emergency measures should be taken to give justice to the owners (users). Minor repairs should be repaired within one week, and special circumstances must be explained and promised within a time limit. The service time limit shall not be extended due to holidays and rest time (residents can make an appointment, and there is no one-week limit for leakage in rainy days), and the maintenance return visit is recorded.
(3) * * * facilities and equipment are in good condition, operating normally, without accidents, equipment operation is recorded, and operators strictly abide by operation procedures and maintenance specifications.
(4) The appearance of the house is basically intact, with no major defects; The roof is overhauled every year, and the roof drainage is basically smooth.
⑤ * * Use corridor lights for monthly maintenance 1 time. If it is damaged, repair it in time. There are no potential safety hazards and ever-burning lamps.
⑥ * * Cover and lock the secondary water supply tank, and clean it 1 time every year, without secondary pollution and hidden dangers.
All landowners roads, parking lots (sheds, houses) and other public places (places), architectural sketches, sculptures, etc. Basically intact, clean.
⑧ Fire fighting facilities and equipment are in good condition and ready to use.
Pet-name ruby well (pool) cover plate, pipeline damage timely repair and replacement.
(V) Basic ledger data management ① The housing manual, owners' convention and other systems are complete.
(2) The housing archives are complete and the records are changed in time.
(3) There are the general plan of the house, the information on the completion and acceptance of the house, the comprehensive plan of the municipal facilities pipe network, the household files (one file for each household), the records on the extraction and use of maintenance funds, and the evaluation opinions of the owners' committee on the service standards. , classified into books for easy reference.
(VI) House decoration management ① The decoration management system is perfect, and the property management enterprise has signed a decoration management service agreement with the owner (user), and informed the owner (user) of the decoration management regulations and precautions.
(2) The owner or user of the house has completed the house decoration formalities, and the property management personnel shall inspect the construction site 1 time every week, and urge the decoration personnel to decorate in accordance with the regulations, and go through the structural safety acceptance formalities in time. The house decoration is in compliance with the regulations, and there is no decoration phenomenon that endangers the structural safety of the house and harms the interests of others.
(3) During the management period, the appearance of the house is basically intact, the balcony is closed, and the installation of air conditioners, security window (nets), clothes hangers and awnings basically meets the requirements, without major safety hazards.
(4) To promptly stop the phenomenon of illegal decoration, disorderly construction and unauthorized change of housing use, actively report to the relevant departments and cooperate with the competent authorities to deal with it.
(VII) Environmental order ① The main population in the residential area is equipped with a schematic plan of the residential area, which is marked accurately and the building number is complete. The number of maintenance and replacement shall be checked in time every year.
(2) Prevent mobile stalls, vendors, waste collection and social vagrants from entering the community in time.
(3) There is no illegal feeding of poultry and livestock. Keeping pets and homing pigeons shall not affect the normal life of others. There is no littering of building materials and garbage, and there is no unauthorized posting.
④ Commercial outlets in residential areas are managed in an orderly manner, and there is no obvious disturbance to the people.
⑤ Fountains in major festivals and background music in residential areas can be turned on in time, and noise disturbing people can be stopped in time.
(VIII) Vehicle management ① The vehicle management system is perfect and the measures are implemented.
② The records of foreign motor vehicles entering and leaving the community are basically complete, and the vehicle charges meet the requirements.
③ Non-motor vehicles are parked in an orderly manner, and there is no phenomenon of occupying green space.
(four) the paid use of parking spaces and the responsibility of vehicle storage are clear, and there is no major management dispute.
(IX) Community cultural activities ① There are conventions on residents' spiritual civilization and owners' conventions in the community, the service system for spiritual civilization construction is sound, the neighborhood is United and civilized, and specific measures are taken to love the elderly and the disabled.
(2) There are certain places for cultural activities, and the social activities of community residents are not less than 1 time every year, with activity records.
③ Sports venues and cultural venues are regularly open to residents.
(X) Comprehensive management and service ① The relationship between the community management unit and the property client or the owners' committee is clear; The community management system is perfect, with strict internal management system and work assessment standards, and the property service return visit system is established, with no less than 1 time per year.
(2) The management unit has a fixed office space, management personnel and professional and technical personnel hold relevant certificates, and the employees are well dressed, wearing obvious signs, with strict work style and kind attitude. A number of convenience service measures can be carried out.
(3) The name list, telephone number, contact information and office address of the person in charge of the property management project shall be publicized in a prominent position in the community.
(4) Establish a financial disclosure and supervision system, and disclose the income and expenditure accounts of property management services once every six months.
⑤ The community management unit has formulated the project planning and specific implementation plan for striving for excellent management at the municipal level.