A: Etiquette refers to the code of conduct and norms formed by people in social communication activities. Reflected in politeness, etiquette, appearance, ceremony and so on. 2. What is politeness?

A: Politeness refers to the mutual respect, friendliness and propriety that people should have in the process of mutual communication. 3. What is etiquette?

A: Etiquette refers to the customary forms and norms such as respect, congratulations, greetings, greetings and condolences expressed by people in the process of social communication.

4. What is a musical instrument?

A: Instrument refers to a person's appearance. Such as appearance, dress, posture, etc.

5. What is a ceremony?

A: Ceremony refers to the standardized activities with special procedures held on fixed occasions. For example, award ceremony, signing ceremony and opening ceremony.

6. What are the six basic characteristics of etiquette?

A: * * * Homosexuality, inheritance, unity, difference, class influence, and the development of the times.

7. What are the four principles of etiquette?

A: The principles of respect, compliance, moderation and self-discipline.

8. What are the four functions of etiquette?

A: Communication function, coordination function, maintenance function and education function.

9. Why is China "a country with an ancient civilization and etiquette"?

China is an ancient civilization with a long history. For thousands of years, it has created splendid culture, formed noble moral standards and complete etiquette norms, and is called "the country with ancient civilization and etiquette" by the world.

10, why pay attention to etiquette?

A: Paying attention to etiquette is not a trivial matter in personal life, but a realistic reflection of a country's social atmosphere and an important symbol of the progress of a nation's spiritual civilization. 1 1. What is the function of etiquette to society?

A: For society, etiquette can improve people's moral concept, purify social atmosphere and improve social and cultural quality.

12, what does etiquette do for individuals?

A: For individuals, etiquette can build self-esteem, enhance self-esteem, self-confidence and self-love, pave the way for social interpersonal communication and handle various relationships well.

13, how to strengthen personal cultivation?

Answer: (1) Consciously improve personal moral cultivation; (2) Have a sense of justice and principle; (3) Care, respect and help others.

14, how to cultivate self-sentiment?

Answer: (1) Strengthen the study of science and culture and make yourself a knowledgeable person; (2) optimistic, cheerful and generous; (3) Enthusiasm, sincerity, consideration, kindness and friendliness.

15, what is the principle of making friends?

Answer: Honest and trustworthy, kind to others, generous, neither supercilious nor supercilious.

16, what is makeup?

A: Make-up refers to people dressing themselves up with cosmetics and artistic descriptions in government affairs, business, affairs and social life, so as to achieve the purpose of inspiring spirit and respecting others.

17, what should I pay attention to in instrument etiquette?

Answer: Pay attention to the coordination of musical instruments, the matching of colors and the matching of occasions.

18, what principles should I pay attention to when wearing accessories?

A: No matter what accessories you wear, they must match your figure, face and the beauty of your clothes.

19, what do you mean by wearing a ring with different fingers?

A: Generally speaking, wearing it on the index finger means proposing marriage; The middle finger indicates that you are in love; The ring finger indicates engagement or marriage; The little finger means celibacy; You don't usually wear a ring on your thumb. 20. What are the main factors to consider when choosing a necklace?

Answer: the choice of necklace, the price is not important, what kind of style a tube is, and the coordination with age, skin color and clothing is the main thing.

2 1, explain the role of earrings in accessories?

A: Earrings are not only decorative, but also have the functions of protecting eyesight, preventing and treating eye diseases and myopia.

22. What should I pay attention to when choosing bracelets?

Answer: If you only wear one bracelet, you should wear it on your left hand. When wearing two, you can wear one in one hand or two in your left hand; When you wear three, you should wear them all on your left hand, not one in one hand and two in the other; Bracelets should be coordinated with rings and clothing styles.

23. What kind of ornament is a brooch?

A: A brooch is an ornament that people wear on their chests. Broadly speaking, brooches include pins, brooches and brooches.

24. What should I pay attention to when choosing glasses?

Answer: Glasses affect the impression of the whole facial contour. When choosing to wear, we should pay attention to the balance between the shape of the frame and the face: the color of the frame should be coordinated with the skin color.

25. What does a woman's shawl do?

A: In addition to decoration, shawls can also cope with the large temperature difference between morning and evening.

26. What is the function of a lady's purse? How many kinds are there?

A: It is an indispensable ornament for women in various occasions. It has both decorative value and practicality. In terms of appearance and use, it can be divided into three types: shoulder hanging type, flat lifting type and flat holding type.

27. What is the role of stockings in women's wear?

A: A pair of beautiful stockings can set off the curvy beauty and mystery of women's legs, and stockings are necessary clothes for women.

28. What fabric gloves can make women look gentler and more feminine?

A: Knitted gloves.

29. What should I pay attention to when shaking hands?

Answer: (1) Between the superior and the subordinate, the subordinate can only reach out and shake hands after the superior reaches out; (2) Between the elder and the younger generation, only after the elder reaches out, can the younger generation reach out and shake hands; (3) Between men and women, men can only reach out and shake hands after women reach out. (4) When shaking hands, men should take off their gloves, and women can wear rings without gloves. (5) When shaking hands, extend your right hand and never extend your left hand; (6) The strength of shaking hands should be moderate, not weak, and not too hard.

30. How do people with cross-border cultural exchanges pay attention to the communication of silent language "gestures"?

A: Every country and nation has its own language and cultural customs, and silent language varies from nation to nation. In one country or region, a gesture may be very common, while in another country or region, it may be meaningless or even have the opposite meaning. Therefore, for people with cross-border cultural exchanges, the safest rule of action is to "do as the Romans do", so as to avoid misunderstanding and getting into trouble.

3 1, briefly explain the importance of reception etiquette.

A: Greeting and sending are the most basic forms and important links in social reception activities, as well as important aspects of expressing host friendship and showing politeness. Especially welcome guests, leaving a good impression on guests is the most important job.

32. Briefly describe the guiding methods of corridor receptionists.

Answer: Before the guest takes two or three steps, let the guest follow the pace and move in.

33. Briefly describe the guiding method of the reception staff at the stairs.

Answer: When guiding guests upstairs, let them walk in front and the receptionist walk behind. If you go downstairs, the receptionist will go ahead and the guests will go behind. The receptionist should pay attention to the safety of the guests when going up and down the stairs.

34. Briefly describe the guiding method of the receptionist in the elevator.

Answer: When guiding the guests to take the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. On arrival, the receptionist will press the elevator door and let the guests go out first.

35. Briefly describe the guiding methods of the reception staff in the living room.

Answer: When the guest walked into the living room, the receptionist motioned him to sit down with his hand. When he sees the guest sitting down, he can nod and leave. If the guest takes the wrong seat, please ask the guest to change (the next seat is on the side near the door). 36. How to arrange the seat of the car?

A: If the driver is driving, the right side of the back row is the first, followed by the left side, the middle is the second, the right side of the front row is the back of the house, and the middle of the front row is the last. If the owner drives personally, the right side of the driver's seat is the first, followed by the right side of the back row, followed by the left side, and the middle seat in the back row is unoccupied, so it is not appropriate to arrange the guests in the middle seat in the front row.

37. How to arrange the seat of the station wagon in the riding etiquette?

A: The first row behind the driver's seat is the front row, and the rear row is smaller in turn. The rank of seats decreases from the right side to the left side of each row.

38. How to choose gifts for gift-giving etiquette?

A: First, please ask people who are closely related to the recipient to understand what the other party needs; The other is to observe his hobbies, pay attention to what he says he needs, and surprise him with a long-awaited and very suitable gift.

Tags: etiquette, guest reception staff, principle of female social role, attention