96 196 Customer Service Center was established on September 6, 2009, which was upgraded and transformed on the basis of the original bus hotline. The customer service center provides services for citizens 24 hours a day, with manual service from 6:00 to 22: 00 and self-service voice service from 22: 00 to 6: 00 the next day. The ladder shift system is implemented, with one shift every other day.

The main business scope of the customer service center is line consultation, complaints, praise and suggestions. At the same time, it will carry out business docking with 8890 hotline, 123 19 urban construction hotline, passenger management hotline, professional ethics coordination hotline and public servant hotline to further provide public transportation services. The customer service center promised passengers "two days to reply and four days to settle accounts".

Extended data

Historical evolution of public transport in Tianjin;

Established in 1904, Tianjin Public Transport is the first enterprise engaged in modern urban public transport in China. Tianjin public transport has experienced a historic transformation from small to large, from less to more, from low to high.

By 20 18, Tianjin Public Transport Group, Tianjin Binhai Public Transport Group, Tianjin Public Transport Group Bus Company, Tianjin Public Transport Group Long Passenger Transport Company, Jizhou Passenger Transport Company, Wuqing Tongtu Bus Company and Jinghai Kaiyuan Bus Company were all state-owned enterprises engaged in public transport operation with the approval of Tianjin Passenger Transport Management Office.

From June 1 2009, officers (police officers), civilian cadres, soldiers (non-commissioned officers, conscripts) and military (armed police) college students serving in China People's Liberation Army and Chinese People's Armed Police Force can take all rail transit lines and bus lines in Tianjin free of charge with their valid certificates.

Tianjin public transportation group-customer service center