1, repair. Although the product has quality problems, it can meet the quality standards after repair, and consumers can ask the seller to repair it.
2. replace. If the product has quality problems, but it still can't meet the quality standards through repair, you can ask for replacement.
3. Return the goods. If there are serious product quality problems that are difficult to repair, or consumers no longer need the product because of delayed repair and replacement, they have the right to request a return.
4. compensate for the losses. If the product is seriously damaged or lost due to unqualified quality, and it is impossible to repair, replace or return the product, thus causing losses to consumers, they may claim compensation for the losses. In addition, according to the provisions of the Civil Code, the forms of product quality responsibility due to unqualified products include paying liquidated damages, redoing, reducing prices or remuneration, etc.
2. If the delivered product specifications and varieties are obviously inconsistent with the contract, it is an obvious breach of contract. The buyer shall immediately raise quality objections and handle them in the following ways:
1. If the buyer's purpose of concluding the contract cannot be achieved due to the other party's breach of contract, the buyer can immediately refuse to accept and notify to terminate the contract. Article 148 of the Contract Law stipulates that "if the quality of the subject matter does not meet the quality requirements, so that the purpose of the contract cannot be achieved, the buyer may refuse to accept the subject matter or terminate the contract." At this point, when the buyer's notice of termination of the contract reaches the seller, the sales contract is terminated.
2. If the buyer thinks that the delivered products are acceptable although they are not completely in line with the agreement, he can negotiate with the other party to change the contract or reduce the price. Article 77 of the Contract Law: "The parties may modify the contract through consultation." In this process, we should pay attention to using written form as evidence as much as possible to prevent disputes in the future.
3. The buyer can also ask the other party to return the goods within a time limit, or solve the quality problem in other ways. At the same time, both parties can reach a written agreement on the handling of this quality problem. It should be made clear in the written agreement that if the other party fails to solve the quality problem according to this agreement, we reserve the right to investigate the liability for breach of contract.
Three. The main ways of complaint are:
1, letter type: mainly applicable to the situation that consumers are far away from the complaint unit, but the disadvantage is that it may take a long time to solve the problem.
2. Visiting complaints: Consumers with quality problems had better bring samples, which is more intuitive and can solve the problem better.
3. Telephone complaint: 123 15, which is convenient for relevant departments to know the appearance of fake and shoddy goods in the market in time.
4. Online consumption demands: Complaints can be made through the website of China Consumers Association online 3. 15.
legal ground
civil law
Article 1202
If a product is defective and causes damage to others, the producer shall bear the tort liability.
Article 1203
If a product is defective and causes damage to others, the infringed may claim compensation from the producer or seller of the product. If the product defect is caused by the producer, the seller has the right to recover from the producer after compensation. If the product is defective due to the fault of the seller, the producer has the right to recover from the seller after compensation.