Love their jobs, care for tourists, considerate, with good professional ethics and vivid explanation won the unanimous praise of Chinese and foreign tourists. Next, I collect the advanced deeds of excellent tour guides for your reference, hoping to help you.
Model essay on advanced deeds of excellent tour guides (1) * *, 198 1 was born, and obtained a Putonghua tour guide certificate in 2000; Graduated from University of Science and Technology Beijing/International Trade in 2002; In 2002, he worked in Handan China International Travel Service; In 2003, he obtained an English tour guide certificate and was awarded the honorary title of "Top Ten Tour Guides in Handan" in June 2005. In June of the same year 165438+ 10, he won the runner-up in Hebei Tour Guide Skills Competition and the honorary title of "Top Ten Tour Guides in Hebei Province"; Due to outstanding achievements, in 2003, 2004 and 2005, he was awarded the title of "Advanced Worker and Excellent Employee of Handan China International Travel Service" for three consecutive years. And has been praised by tourists many times.
First, love your job and work hard.
Li has a soft spot for tour guides. Many tourists say, "Qiu Hong, either you are suitable for the tour guide profession or the tour guide profession is suitable for you." Since childhood, she dreamed of leading tourists to visit the beautiful rivers, mountains and places of interest in the motherland when she grew up. In 2000, her dream finally came true, and she joined the tour guide team with honor.
In 2002, she could have had a good job in the capital, but for her own ideal, she resolutely chose to return to her hometown and become an ordinary tour guide. In the past six years, Li has received more than 400 Chinese and foreign teams and received tens of thousands of people.
Someone asked her, "Why do you love the job of tour guide so much?" She replied: "tourists come out to play, and our tour guides are messengers who bring happiness to tourists, so tour guides are a happy profession." Who doesn't love' happiness'? " She loves her job, cares about tourists, is considerate, and has won unanimous praise from Chinese and foreign tourists with good professional ethics and vivid explanations.
Li always puts himself in others' shoes at work: If I am a tourist, what kind of guide do I need? She often says, "It's easy to be a tour guide, but it's not easy to be an excellent tour guide." Tourists leave their hometown and relatives. The tour guide is their closest relative, and the travel agency is their temporary home. It is not enough to be an excellent tour guide with extensive knowledge, but also to dedicate love to tourists, so that they can feel warm, warm and enjoy happiness. Really a loving guide all the way!
On a trip to Jiuzhaigou, Chengdu, as a tour guide accompanying the whole journey, she showed great concern for everyone in the team. Who has altitude sickness and who is not suitable for accommodation, she is busy and helps tourists solve problems. While visiting Jiuzhaigou scenic spot, she experienced altitude sickness, and dizziness and nausea came upon her. On the way to Huanglong scenic spot, a female tourist suddenly vomited because of motion sickness, and the chairs and corridors were poured out everywhere. She completely ignored her altitude sickness and had only one thought in her heart: "Hurry up and clean up before other tourists are affected." Due to the limited conditions in the car, she couldn't find a broom to clean it at the moment. She resisted the stench and held the garbage in the trash can in her hands. The tourists all held their noses and said, "Qiu Hong, you have such a heavy altitude sickness, let the driver handle it." She said humorously, "It doesn't matter, I'm still young. I will return him if there are more activities. " While comforting the carsick guests, she cleaned up the garbage on the ground. In this way, she insisted on cleaning the carriage. At this time, she fainted because of fatigue and altitude sickness. After returning to the hotel, she still insisted on accompanying the tourists to the clinic for examination. The doctor said it was only altitude sickness, and infusion would be fine. She helped the doctor run before and after, and when she escorted the tourists back to the hotel, it was already past midnight 12. The tourist said with tears in his eyes, "Qiu Hong, you are closer than your relatives!" She smiled faintly: "This is what I should do. Tour guides are relatives of tourists! "
In my trip to Qiu Hong, there are countless such things. She often brings many unexpected surprises to tourists. Before leaving the group, she carefully read the team plan and learned about the guests. If there are many small partners in the team, she will prepare some small gifts for them. If there are many middle-aged and elderly people in the team, she will prepare some emergency items, such as nail clippers and thermos bottles, in case of emergency; If a guest in the group has a birthday, she will give him a big cake and give him a special birthday party. The heart of a tour guide is reflected in the flickering candlelight!
Second, study hard and keep improving.
Li is also a tour guide who loves learning. Handan is a civilized ancient city with a long history of nearly 8000 years. Most of the written materials about Handan are in ancient books, such as Historical Records, History of the Eastern Zhou Dynasty and History of the Three Kingdoms. Therefore, it is not easy to be a local accompanying tour guide in Handan. To this end, she collected and read a lot of historical materials, sorted out the allusions about Handan word by word, and compiled her own tour guide words.
At the same time, she has been looking for a way to explain the history of Handan for thousands of years to tourists in the 2 1 century, so that they will not feel so long and boring while enjoying the splendid civilization of Handan. After four years of tour guide explanation, she finally found this meeting point. Her own "story-telling" explanation is vivid, relaxed, harmonious and comfortable, and she not only "hears things clearly", but also finds everything fresh and memorable.
She carries a small notebook with her, and whenever she sees or hears useful knowledge, she will write it down immediately, even when she watches TV at home. Every time she goes to a new tourist destination, the most thing she brings back is books. She often says humorously, "After a few years, the tour guide is ready, but what doesn't match is several boxes of books!" "
Third, learn skills and develop in an all-round way.
Li is a versatile person who can sing and dance well. She likes singing, dancing and cross talk since she was a child. Her biggest hobby is imitating storytellers and crosstalk performers. She can recite many traditional cross talk jokes. This undoubtedly gives her some advantages as a tour guide, because she has a wide range of knowledge and is good at expressing her opinions.
Every time she travels with a group, whether on a bus or in a restaurant, she always sings some songs to tourists, recites some self-created poems and speaks some self-created "idioms and new words". Her team is always full of laughter.
Once, she took a tour group to a county around Handan to play, and the bus suddenly broke down. The driver's master said that it would take about an hour or two to repair the car. The tourists in the car were eager to arrive at the scenic spot early, and there was an unexpected failure. Complaints, accusations and complaints from tourists were sent to her. She resisted grievances and said to everyone with a happy smile: "I feel the same as everyone else. I don't want this to happen. Let's calm down and get off and have a party. " After the tourists' mood calmed down a little, she said, "Look, outside the car is the lush Taihang Mountain. Let's get off and get some fresh air and have a party for a while! " The tourist said, "We are here to travel, not to party. We're not getting off. Go down by yourself! " "Qiu Hong first got through the work of several young guests, prompting them to persuade other tourists. Soon, more than 30 tourists got off the bus. She struck the iron while it was hot and made everyone form a circle. "You can only sing in the car. Let me introduce you to Artest Jichuan. This is a natural' stage'! "After that, while she was boxing, she also murmured," Tai Chi is born without promise, and the mother of Yin and Yang is also. After boxing, she gave a wonderful "new idiom" and "new tongue twister". The visitors were deeply impressed by her wonderful performance and repeatedly praised: "Too professional, too professional." Inspired by her, the tourists also danced and sang songs. The two-hour car repair time turned into a unique literary evening, and laughter echoed in the mountains.
In the past six years, the tour guide work in Qiu Hong has experienced ups and downs. With her talent, I don't know how many tourists have been infected, how many contradictions have been resolved, how many impetuousness have been resolved, and how many laughs have been brought to tourists.
"To give a guest a bowl, the tour guide must have a bucket." She has always regarded this sentence as her motto. Although it seems simple and easy to understand, it takes a long time to really do it, especially to repeat the boring tour guide words for a long time. Her efforts were not in vain. In the "Tour Guide Skills Competition of Hebei Province" in June 2005, she explained it with her original "storytelling style", with a wide range of knowledge. Vivid tour guide language and good psychological quality, from many contestants, after fierce competition of on-site explanation, knowledge quiz and talent display, stood out and won the excellent result of "runner-up" in one fell swoop.
Amid the applause and congratulations of flowers, she was not proud. She said, "My growth and progress are cultivated by the society and the result of the care and love of leaders and colleagues. I'm still young, and I haven't been a tour guide for long. It is the golden age of learning knowledge, strengthening quality and becoming a talent. Compared with the standards of excellent tour guides, I still have many gaps. I will carefully find out the problems and continue to study hard in my work in the future.
The times are developing and the society is progressing. Li is striding forward on the existing basis. She is not satisfied with her achievements. On the contrary, she sets herself a higher goal, that is, not only to improve her work, but also to become an excellent tour guide with knowledge, historical and cultural background and humor through hard study, so as to integrate into the profound culture of Handan, form a profound cultural connotation system with her own knowledge, express Handan culture with superb language, and stand a magnificent building with splendid culture in front of tourists, so that tourists at home and abroad can truly understand it. At the same time, she also wants to make progress in her thoughts. Recently, she submitted an Application for Joining the Party to the Party Organization.
Handan has opened the door of warm welcome to you. Li is waiting for your arrival. Welcome-guests from all directions, welcome you-friends from all corners of the country. We are looking forward to the day when we meet in Handan.
Model essay on advanced deeds of excellent tour guides (2) Since working as a tour guide, I have been serving tourists wholeheartedly with the quality of love, carefulness and dedication. Politically, I want to love my motherland, socialism, Anhui and my job. When accepting the task of leading the group, we should pick the difficult group and try our best to lead it; In service consciousness, enthusiasm, seriousness and efficiency, emphasizing advanced and sensitive service consciousness; In terms of work ability, we should cultivate our own good coordination, organization and communication skills and do a good job as a bridge for tourism.
At work, be strict with yourself and accomplish various tasks well. When the travel team sets out, tell the tourists in detail all the matters that should be paid attention to during the travel process; In the process of traveling, understand the needs of tourists, provide them with warm and thoughtful services, and arrange the diet and itinerary reasonably according to their specific conditions when meeting tourists with special needs in the team. In the early winter of 2005, I received a team from Huangshan, go on road trip, and transited in Hefei. When the guests visited the scenic spots in the city and went to the hotel to rest, two tourists were uncomfortable. They immediately took two tourists to a nearby hospital for treatment by the team leader. After the symptoms of the two tourists were relieved and returned to the hotel, they promptly reminded and assisted the team leader to buy all kinds of medicines for treating colds needed by the whole team to enter the mountain. Finally, the whole team was able to enter Huangshan smoothly. When taking a tour to explain, use vivid explanations to let tourists better understand the situation of the places they are visiting. For example, in the explanation of Hefei Hall of Fame, according to the age, work and interest of tourists, although there are few teams taking Hefei as their tourist destination, in order to let tourists who arrive in Hefei know more about the contents of Hefei historical celebrities, they read a lot of books related to Hefei history after work, which increased their knowledge; Let every tourist who comes to Hefei know the rich connotation of Hefei, so as to improve the status of Hefei in the eyes of domestic and foreign tourists. In the process of tour, under the premise of not harming the interests of travel agencies, in line with the purpose of serving tourists, try to meet the requirements of tourists. Once, a tourist went to Wuyuan for a tour. After visiting Huangshan Mountain, he asked to continue to visit Xidi and Hongcun, the ancient villages, and stay for one or two days, because he took part in a two-day personal tour, excluding Xidi and Hongcun. Now I know that tourists are art teachers in foreign universities. The main purpose of this visit to Wuyuan is to bring students to Wuyuan to sketch in the future. So I suggested to him: stay in Huangshan County for one night to learn about the accommodation and transportation in Huangshan, so as to take students to sketch in Huangshan next time. And contacted the local travel agency to arrange accommodation and visit in the later period, which successfully realized the guests' wishes. When tourists accidentally leave their mobile phones, wallets or other items on the tour bus, take the initiative to help tourists find the left-behind items, and send them to the hotel where tourists stay or help tourists mail them to reduce the losses of tourists.
Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and plain living, hard struggle in life and helpfulness, be honest and work hard, always bear in mind the responsibilities and obligations of tour guides, be strict with yourself and always play an exemplary role.
I have always had this idea in my mind: the tour guide is an image ambassador, a front-line staff representing the country, enterprises and hometown, and every move of the tour guide is seen by tourists and engraved in their memories. Tour guides should be proactive and learn endlessly. "Standing on the wall is as strong as wanting nothing, and tolerance is great." Not afraid of the difficulties and obstacles in the journey, I always believe in a bright and beautiful future, and really make contributions to the tourism industry in Anhui, and continue to work hard and yearn for it.
Since I worked as a tour guide, I have experienced bitterness and joy, and truly realized the hardship, happiness, responsibility and significance of tour guides, and also realized that our tour guides also have their own life values.
Do things seriously and honestly!
Model essay on advanced deeds of excellent tour guides (3) Li XX graduated from Longyan Industrial School and is a smart and responsible girl. 1997 After graduating from technical secondary school, I worked as a tour guide in Longyan Travel Agency. After several trips, I couldn't help falling in love with tourism. She loves her job. In order to travel well, she took the self-study exam in the second year and studied in her spare time. 1999 successfully obtained the national tour guide qualification certificate, and 20 10 obtained the English tour guide qualification certificate. Since joining the work, this comrade has been able to be strict with himself, respect leaders, unite colleagues, have strong coordination and organization ability, active thinking and rigorous style. Ideologically active, adhere to the principle of party spirit, adhere to Marxism-Leninism and Mao Zedong Thought, work hard, and stand out in different posts.
Being a tour guide in a travel agency is not only low-paid and tiring, but also has extensive knowledge and patient attitude to face different types of tourists and emergencies. In order to better publicize the mountains and rivers of Longyan and let tourists have a beautiful journey, Shi Jinli devoted herself to learning tourism-related knowledge, and extensively dabbled in astronomy, geography, revolutionary history, anecdotes, customs and customs of Longyan in her spare time, and accumulated rich knowledge. At the same time, she pays attention to observation, feels attentively, and is good at adopting different tour guide methods according to different tourists to integrate into the guests. As a tour guide, I humbly learn from the folk artists of Longyan Mountain Troupe, including Longyan folk songs and Longyan Allegro. Introduce the customs of Longyan to tourists with folk art with Longyan characteristics. Pay attention to the professional ethics of tour guides, be strict with yourself and never take tourists shopping for kickbacks. Even if there are tourists who ask for shopping, she always takes them to regular shopping malls and reminds them to pay attention to shopping traps and take care of their money. Her warm and generous, sincere attitude and flexible tour guide art have won the praise and trust of tourists. I have been a tour guide for more than two years and have received countless tourists without a complaint. On the contrary, many tourists often hang up to greet her after leaving Longyan, and many travel agencies or guests come to Longyan again to ask Shi Jinli to take a group.
During my work in Longlaodong Management Office, I was able to independently undertake the daily management of scenic spots, earnestly perform the duties of the tour guide group leader and deputy leader, and be calm and calm when dealing with emergencies and major issues, showing strong principles and flexibility. During the Golden Week of 200 1 National Day, more than 300 tourists were stranded in the cave due to power failure, some of them were frightened and injured, and some of them were emotional. As the deputy director of the management office, he can make reasonable suggestions in time and take decisive measures to appease tourists by sending them to see a doctor and returning tickets, thus avoiding accidents. In addition, he actively and brilliantly assisted in the completion of the national cave conference, the greening and beautification of scenic spots, and the construction of Long Yin Hotel. , and has a wealth of tourism business knowledge and grassroots management experience.
During my work in the Tourism Bureau, I was mainly responsible for office materials writing, reception, publicity and other related work, with strong writing skills and strong communication and coordination skills. In 2003, the software materials responsible for creating a national 4A-level tourist area in Longjidong Scenic Area were highly recognized by the inspection team and superior leaders. In 2005, the materials related to the establishment of national agricultural tourism demonstration sites in Genting Tea Garden Scenic Area were successfully completed, and the materials related to the establishment of provincial rural tourism demonstration sites in Yang She were completed on 20 10. At the same time, we can finish the writing of the 11th Five-Year Plan and the 12th Five-Year Plan, the feasibility study report of Longdong, Jiangshan and Yang She projects, the summary of tourism work, the speeches of the leaders of the tourism industry working conference and various notices and reports on time and with good quality. During my work in the Tourism Bureau, I can assist the leaders to coordinate the differences of opinion and work contradictions between horizontal and vertical departments, and put forward corresponding solutions. Arrange official receptions and activities, complete the tasks assigned by the leaders, and set an example, guide and guide, mobilize the enthusiasm and initiative of all parties, and perform various duties well and accurately through the role of "leading soldiers" of its office director.
Through unremitting efforts, Shi Jinli has successively won the first prize of Longyan Tour Guide Star Competition, the third prize of National Excellent Cave Tour Guide Competition, the Excellence Award of Fujian Tour Guide Star Competition, the advanced worker of Longyan Tourism System, and the pacesetter of Longyan City, and has performed well in the unit assessment for many years. In the future, she will work harder and make greater contributions to the tourism industry.
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