System defect. Look Live is a live broadcast software of Netease Cloud Music, focusing on music. Relying on the music lifestyle of Netease Cloud Music, we will create the most music for users. The failure to authenticate the face with software is the cause of the system bug. Just uninstall the software and download it again. Authentication is a form of credit guarantee. Certification refers to the conformity assessment activities of certification bodies to prove that products, services and management systems meet the mandatory requirements or standards of relevant technical specifications.