1. First of all, the personal online banking login password failed to be verified three times in a row on the same day. The bank will temporarily freeze your online banking login password on the same day and automatically unfreeze it the next day.

2. Secondly, if the accumulated verification fails for 10 times in a row, the bank will formally freeze the qualification for using the online banking login password. Please bring your valid ID card and online banking registration card, and reset your online banking login password at the local outlets that provide personal online banking services free of charge.

3. The new password finally reset will take effect immediately. Please change the 6-8 digit password set at the counter to a combination of 6-30 digits and letters according to the prompt, and remember the new password.