Over the past year, under the leadership of the Health Bureau and the Health Supervision Office, xx Dental Clinic has developed steadily in all aspects, the outpatient service has further developed into standardization and institutionalization, and its professional quality has been further improved. A year has passed, and now I will make a summary of my work.
First, strengthen the study of theoretical knowledge and strive to improve the level of medical technology.
Over the past year, the clinical diagnosis and treatment skills of outpatient doctors have improved significantly. On the basis of the level of specialist diagnosis and treatment, combined with the clinical practice of stomatology, learn new technologies. Attend many oral conferences and trainings inside and outside the province within one year to learn about the new technology and experience of stomatology. Ask superior experts to guide the outpatient work and continuously improve the technical level of outpatient service.
Second, strictly regulate the management of departments to ensure medical safety.
Strict management has always been the focus of outpatient work. Since the establishment of the clinic, the principle of one person, one machine, one disinfection set of disposable instruments has been strictly implemented, and the implementation rate has reached 100%. Disposable garbage is burned once a day, indoor ultraviolet disinfection is carried out every day, and strict instrument sterilization principle is adopted. Meticulous work, Excellence, standardized and strict service, strict treatment. The medical dispute rate is 0%. Ensuring medical safety has always been our unremitting pursuit.
Third, take patients as the center and quality as the core.
We advocate the concept of loving teeth, take relieving patients' diseases as our own responsibility, and serve the people wholeheartedly. Our clinic adheres to the principle of seeking truth from facts, lists the price list and corresponding materials in detail, and truly achieves low prices. Any treatment is genuine and will never be inferior. It is our duty to do our best to alleviate the pain of patients. The outpatient department insisted on regular follow-up, and the patient satisfaction rate reached 97%.
Four, the current problems in outpatient service:
1. The partition of disinfection room is not detailed enough, and the details of disinfection area need to be strengthened.
2. The technical level should be continuously improved.
3. Insufficient publicity on tooth protection.
Five, next year's work ideas:
Under the guidance and supervision of the superior health department, we should firmly establish the patient-centered concept, truly achieve humanized service, improve the technical level again, further develop departments, and strive for the medical cause and people's physical and mental health.